Senior Information Technology Officer

Position: Senior Information Technology Officer - Infrastructure (2 x positions available)
Salary Range: $91,952 - $103,493 per annum pending experience
Tenure: Full-time, Permanent
Commencing Date: As soon as practicable
Location: Eastbrooke Centre, Townsville
Closing Date: Wednesday, 8 December 2021

Townsville Catholic Education supports a diverse region extending from Townsville to the Whitsunday and Burdekin regions in the south, and north to Ingham and Halifax, south-west to Winton, and west to the border with the Northern Territory, encompassing Mount Isa and several small, isolated western towns and east to Palm Island.

Townsville Catholic Education Office is currently seeking two experienced and dedicated Senior Information Technology Officer - Infrastructure. This is a Full Time, Permanent role commencing as soon as practicable.

About the Role

The Senior Information Technology Officer Infrastructure (SITD) role holder is an IT professional who manages a number of services within the Information Technology and Services Team (ITS). The SITO is responsible for the provision of services to achieve Townsville Catholic Education (TCE) strategic outcomes.

Working with key stakeholders, the SITO has a delivery focus that works to provide creative solutions for improved services and outcomes within ITS.

The SITO will work as part of the team to configure, plan, monitor and manage Site Infrastructure services across TCE. Additionally, the incumbent will recommend and implement approved changes to improve and create efficiencies in the Site Infrastructure services catalogue. The incumbent will participate in the development, testing and execution of business continuity and Sites Infrastructure planning to enable TCE to maintain and enhance information technology innovation in the classroom.

The SITO reports directly to the Team Leader Infrastructure and may lead small ad hoc teams.

Key Accountabilities: 

• Produces and is accountable for system designs and specifications, and overall architectures, topologies, configuration databases and design documentation of IT Infrastructure. For example: servers and storage, WAN and LAN networks, end-user device management, video surveillance systems, video conferencing platforms, audio-visual and other technologies within TCE
• Provides technical expertise to enable the correct application of operational procedures. Uses infrastructure management tools to determine load and performance statistics
• Contributes to the planning and implementation of maintenance and installation work, including building and configuration of infrastructure components in virtualised and cloud environments. Implements agreed infrastructure changes and maintenance routines
• Configures tools to automate the provisioning, testing and deployment of new and changed infrastructure
• Identifies operational problems and contributes to their resolution, checking that they are managed in accordance with agreed standards and procedures
• Provides reports and proposals for improvement, to specialists, users and managers
• Establish and maintain a collaborative working arrangement with other teams within ITS, TCE and external service providers, to ensure quality service outcomes for students, teachers, employees and schools
• Effectively acquire, maintain and apply knowledge of relevant IT standards, best practice and processes to ensure quality service outcomes for students, teachers, employees and schools
• Participate in determining goals and ITS planning and coordinate implementation
• Undertake appropriate IT works to meet agreed service levels
• Design the specification and application of standards within ITS Site Infrastructure Services
• Assist in the design, procurement, installation, upgrading, operation, control maintenance and effective use of end-user devices and monitor performance
• Research suppliers and maintain an understanding of the ICT environment
• Assist in vendor management and procurement
• Develop and prepare business and analytical reports and respond to internal correspondence
• Lead or assist in various project activities and programs as required
• Adopt and adapt appropriate systems design methods, tools and techniques, selecting appropriately from predictive (plan-driven) or adaptive (iterative/agile) approaches
• Design large or complex systems, undertaking impact analysis on major design options and trade-offs
• Availability for after hours and on-call work arrangements as required
• Occasional travel may be required
• Other duties as directed.

About you:

Experience:

• At least four years’ experience working in ICT roles
• Demonstrated ability to lead small teams
• Demonstrated ability to plan product lifecycles and develop and maintain documentation
• High-level troubleshooting IT Infrastructure

Knowledge:

• Demonstrated knowledge of vendor contract management
• Knowledge and resilience in managing stressful situations
• MECM/SCCM
• SOE images
• BGP, STP, VPN, DMVPN, NAT, DNS and VoIP

Skills:

• Well-developed conflict resolution skills, with the ability to facilitate difficult conversations
• Well-developed attention to detail with the ability to balance competing deadlines
• An ability to communicate effectively and confidently with a range of employees across TCE
• Developed interpersonal skills, including an ability to build and maintain productive relationships with a broad stakeholder group
• Cisco networking
• HP/Aruba networking
• SIP PBX & VoIP
• Storage
• Server
• Data Centre
• Cloud (AWS, Azure, etc.)
• Network monitoring and troubleshooting
• Group policy management, PowerShell, and MDM platforms
• Audio-visual Technology

Mandatory Criteria: 

• Current Working with Children Suitability Card or eligibility to obtain same *
• Tertiary qualifications in a related field
• Current Driver Licence
• Ability to travel from time to time within the Catholic Diocese of Townsville
• Ability to perform the physical requirements of the role in a safe manner
• Ability to be available for P1 outages as it relates to network or server infrastructure
  * The successful candidate will require a paid Blue Card before commencement as per the No Card, No Start policy developed by Queensland Government.
• It is a requirement of this role that you are fully vaccinated against COVID-19. Please note proof of vaccination (MyGov Medicare Vaccination Certificate or Medical Certificate) will be required as a pre-commencement document.

Desirable Criteria: 

• PRINCE2 Qualifications
• ITIL4 Qualifications
• Certificate IV in Government Investigation
• Relevant industry experience in the education sector

What we offer

• Competitive Salary starting: $91,952 - $103,493
• 5 weeks annual leave
• Salary packaging options via REMSERV
• Modern facilities and equipment
• Superannuation up to 12.75% employer contribution (if an employee co-contribution is made)
• Access to long service leave after 7 years of continuous service
• 14 Weeks’ Paid Parental Leave
• Deferred Salary Scheme
• Access to corporate health schemes
• Induction and Professional Development Opportunities
• Wellbeing programs

How to apply

• Complete the application form
• Upload a cover letter addressing the skills, attributes and experience to support the key accountabilities of the role identified in the position description
• Upload a current resume including contact details (phone and email) of two professional referees

Please see the Position Description for more information.  

Applications during the shortlisting phase will be kept confidential. 

Applications close 5pm Wednesday, 08 December 2021. 

View other vacancies here