Customer Service Assistant, Sheffield

Closing date:

Tes GlobalSheffield

Date posted:
Contract type: Full Time
Salary: Undisclosed
Contract term: Fixed Term

Who are tes?

tes, is a professional collaboration and talent network of over 10 million education professionals worldwide, with innovative tools and services designed to match teachers with schools.

What does this role involve?

The customer service role provides first and second line customer service support for our customers via all channels including email, phone, web chat and social media.

Key to the role is building a strong rapport with customers and giving them a voice by feeding their experiences and feedback to the rest of the business.

  • Effectively handle, manage, resolve and log customer contacts received through a range of customer support channels in a timely and professional manner in order to meet agreed SLA’s across a seven day working pattern
  • Follow escalation procedures for technical and product development issues
  • Deliver a service in line with the Tes quality monitoring expectations and completing tasks to meet those expectations
  • Owning and taking responsibility for issues until resolution
  • Taking on additional project work where applicable

What will you get in return?

  • 4 weeks of comprehensive training
  • 25 day holiday, which increases with service to 30 days
  • Contributory pension
  • State of the art offices in Sheffield City Centre
  • Full time, 6 month contract
  • Hours: 35 per week, Monday to Sunday (5 days over 7)


Job location

More about Tes Global
Address: 26 Red Lion Square, London, WC1R 4HQ, United Kingdom
Telephone: +44 203 194 3000
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Tes Global is a digital education company that has been supporting educators for over 100 years. 

Our mission is what we stand for. ''We believe in the power of great teaching. We support and connect teachers and schools worldwide, helping them ...