IT Service Delivery Specialist

Position: IT Service Delivery Specialist (System Administrator)
Salary Range:  $66,546 - $69,781 pending experience
Classification: Full Time, Permanent
Start Date: As soon as possible
Closing Date: Friday, 05 March 2021

Gilroy Santa Maria College, Ingham offers outstanding educational opportunities to our students within a warm and caring environment set in the cane fields of North Queensland on the outskirts of Ingham. The College is the result of a merger of two secondary Catholic schools, Santa Maria High School a girls' school was run by the Sisters of Mercy, and Cardinal Gilroy College a boys' school operated by the Christian Brothers.

Townsville Catholic Education provides a supportive, flexible working environment where care for the individual is an important part of our ethos.  We employ motivated people who want to work together to produce excellent outcomes for our students. Our staff is recognised as being central to achieving our mission.

Gilroy Santa Maria College is seeking an experienced and professional ITS Service Delivery Specialist to support services within the Information Technology and Services (ITS) Team.

About the role

The IT Service Delivery Specialist (SDS) is an Information Technology professional who supports services within the Information Technology and Services (ITS) Team. The SDS maintains existing services to achieve TCE’s strategic outcomes. The SDS will apply a range of technical and other skills involving self-directed application of knowledge gained through experience and/or formal studies to successfully carry out the support of services defined in the Service Catalogue.

Key Accountabilities

• Execute incident resolution via diagnosis and troubleshooting of technical issues within the incident lifecycle to ensure high standard ITS support to all students and employees
• Assist with the monitoring and management of the performance of servers, software, hardware and services as defined in the service catalogue
• Assist with the creation and maintenance of technical documentation
• Assist with system monitoring and analysis, performance tuning, troubleshooting and escalating issues, including proactive problem resolution
• Provide complex problem analysis as necessary, to maintain system performance to meet student and employee demand
• Assist with the reduction of operational risk and improvement of the availability of the server infrastructure by ensuring system access, monitoring, control, evaluation and documentation practices are maintained and adhered to
• Perform operational procedures and ensure operational tasks are performed reliably and consistently to reduce the risk of unplanned outages
• Ensuring required controls are adhered to without compromising responsiveness and availability
• Perform service desk functions during times of peak demand or employee leave
• Other duties as reasonably directed by the Business Manager. 

About You

Experience

• At least three years’ experience in Information and Communications Technology (ICT) roles
• Demonstrable experience in managing IT infrastructure
• Demonstrated ability to work independently and as part of a team.

Skills

• Ability to manage time and competing deadlines in a busy environment
• Knowledge of ITIL v3+ service management processes/practices
• Excellent oral and written communication skills
• An ability to communicate with a range of stakeholders
• Ability to develop and sustain productive working relationships

Attributes

• Resilience in managing stressful situations

Mandatory Criteria

• Current Working with Children Suitability Card - the successful candidate will require a paid Blue Card before commencement as per the No Card, No Start policy developed by Queensland Government.
• Minimum diploma level qualifications in a related field or equivalent relevant experience
• Current Driver’s Licence
• Ability to travel from time to time within the Catholic Diocese of Townsville
• Ability to perform the physical requirements of the role in a safe manner.

Desirable Criteria

• Windows, Hardware, Security, or other certifications highly desirable
• ITIL v4 qualifications
• Tertiary qualifications in a related field or equivalent relevant experience
• Relevant industry experience in the education sector.

Some employees may be subject to pre-employment medical assessments during the selection process. Depending on the nature of the position, it may be necessary for successful applicants to be immunised against certain preventable diseases in order to minimise the risk of transmission.

What we offer

• Competitive Salary starting: $66,546 - $69,781 pending experience
• 4 Weeks Annual Leave with 17.5% leave loading
• Salary packaging options 
• Modern facilities, equipment and resources
• Superannuation up to 12.75% employer contribution (in a  co-contribution arrangement)
• Access to long service leave after 7 years of continuous service
• 14 Weeks’ paid parental leave
• Deferred Salary Scheme
• Corporate health insurance 
• Induction, professional development and learning opportunities
• Well-being programs and initiatives

How to apply

• Complete the application form
• Upload a cover letter addressing the skills, attributes and experience to support the key accountabilities of the role identified in the position description
• Upload a current resume including contact details (phone and email of two professional referees

Please see the Position Description for more information. 

Applications during the shortlisting phase will be kept confidential. 

Applications close 5pm Friday, 05 March 2021.