Network Manager

PRINCIPAL RESPONSIBILITIES

General Responsibilities:

·        Provide direction, support and maintain a good understanding of technology for the curriculum and administrative teams and contribute to strategic planning across the organisation.

·        Advise on the school’s ICT Infrastructure budget/expenditure plan ensuring value for money, to which this will be recorded and planned accordingly.

·        Develop regular maintenance programmes for ICT systems, undertaking and/or arranging repairs where necessary within the current expenditure plan.

·        Devise and implement, innovative solutions to problems using a range of systems and applications (e.g. internet, email, anti-virus software, communications, Wi-Fi etc). Ensuring that new services comply with current legislation including The Data Protection Act (GDPR), Health and Safety and Freedom of Information.

·        Liaise and oversee third line support contracts, reporting back to the Assistant Headteacher and/or Headteacher.

·        Assist in the induction and training of new staff providing initial basic training to allow access to the school network and ICT equipment.

·        Lead, monitor and update the Schools Information Management System and to complete routine jobs and checks to ensure its effective running.

·        Liaise and support all subject departments and faculty with the delivery of IT provided services. Monitoring the use of the IT network providing guidance on training and develop for user.

·        Be responsible for the security of ICT equipment and resources across all platforms. Maintaining the integrity and security of electronic data including, but not limited to, virus protection and backup strategy and implementation.

·        Provide strategic direction, knowledge and expertise to influence and formulate school policy across the organisation.  

·        Be responsible for ICT asset Management and software licence management across the organisation.

·        Develop, advise and update on the school website and its performance and security. Ensuring that it complies with current legislation including The Data Protection Act.

·        Develop expertise to an advanced level in the main software packages used within the School, in order to support and advise all staff in the use of such packages.

·        Oversee and liaise with external companies in regards to the maintenance of any services and solutions sourced externally. Ensuring that services/contractors comply with current legislation including The Data Protection.

·        Be responsible for securing backups and restoration of school data on and off School Site.

·        Ensure network functionality is thoroughly tested, maintaining network security, firewall protection, system uptime and system penetration.

·        Manage the creation of user accounts for staff and students internal and external and monitor their use to ensure that school policies are adhered to.

·        Advise on the extension and improvement of computing equipment and software and perform necessary installation and upgrades. To manage the maintenance, upgrading, configuration, distribution and installation of computing equipment, software, network services and communications.

·        Maintain a fault reporting system for the network and any associated ICT equipment, ensuring all fixes take place within a reasonable response times.

·        Assist the Leadership Team in the development of school wide projects and facilities, including obtaining quotes.

·        Support the delivery of ICT across the curriculum.

·        Demonstrate a willingness and ability to work flexibly, sometimes outside of normal core hours, in order to ensure the school’s objectives are supported and the continuity of ICT services are maintained.

·        Provide comprehensive management information and reports regarding service trends and incident analysis, using industry standard metrics.

·        Ensure an asset register is maintained for all assets that are under the remit of the ICT department.

·        Undertake such duties and responsibilities of an equivalent nature as may be determined by the Headteacher.

Line Management:

·        Line manage and undertake performance management of ICT Technicians and/or apprentices.

·        The post holder will be expected to display initiative and adhere to licensing, data protection and health and safety legislation. Training will be supported to enable the post holder to provide the highest quality service to the use and development of ICT within the school.

·        Assist, advise and supervise the work of the ICT technician team and set standards for professional conduct, including carrying out staff development reviews, identifying training needs and prioritising workloads. 

ICT Service Desk:

·        To oversee the management of the ICT Service desk and its ticketing system to ensure jobs are being completed within a reasonable time.

·        To analyse the ICT Service desk to ensure common issues and training requirements are addressed for users and technical staff.  

Health and Safety:

·        To look out for, delete and dispose of any illegal and unlicensed software on computers throughout the school and keep license usage reports.

·        Complete ICT specific audits as required and give advice to the leadership team on matters to resolve i.e. DSE Assessments.

·        Monitor the implementation of ICT specific health and safety procedures and report to the Leadership Team and Governing Body on issues, as necessary.

·        Lead on the monitoring and review of data storage and security and provide advice and guidance to all staff on policy.

Please see the attached Job Description for full details of the position; it's role and responsibilities.