System Administrator (Service Delivery Specialist)

Position: System Administrator (Service Delivery Specialist) - North
Salary Range: $73,063 - $76,611 per annum
Tenure: Full Time, Permanent
Commencing Date: As soon as practicable
Location: Ingham
Closing Date: Monday, 25 September 2023 unless filled prior

Townsville Catholic Education supports a diverse region extending from Townsville to the Burdekin and Whitsunday regions in the South, North to Ingham and Halifax, South-West to Winton, and West to the border with the Northern Territory, encompassing Mount Isa and several small, isolated western towns and east to Palm Island. TCE  provides a supportive, flexible working environment where care for the individual is an important part of our ethos.  We employ motivated people who want to work together to produce excellent outcomes for our students. Our staff are recognised as being central to achieving our mission. 

Townsville Catholic Education Office is currently seeking an experienced System Administrator (Service Delivery Specialist) - North for a full time, permanent position based in Ingham.

About the role

The Service Delivery Specialist (SDS) is an Information Technology professional who supports services within the Information Technology and Services (ITS) Team. The SDS maintains existing services to achieve TCE’s strategic outcomes. The SDS North is based in Ingham at Gilroy Santa Maria College and will also service and be required to attend St Teresa’s College Abergowrie, St Peter’s Catholic School Halifax, and Our Lady of Lourdes Catholic School Ingham both under the direction of and independent of the Northern senior technician in Ingham.

The SDS will apply a range of technical and other skills involving self-directed application of knowledge gained through experience and/or formal studies to successfully carry out the support of services defined in the service catalogue. 

The SDS will work with the Service Delivery Lead to monitor and manage Service Delivery Services across TCE. The SDS works as the first line of support for service desk operators in the lifecycle of an incident, utilising their experience and skills to solve technical issues. The SDS may be utilised as a project build resource and could be required to have a hands-on knowledge of software installation, hardware installation, and other associated IT platform builds under the guidance of a project manager or ad-hoc team lead. 

The SDS will have input into the Continual Service Improvement Program and have a role in ensuring documentation is available for skill sharing and training. 

The SDS will work as part of a virtual team and may be based at different locations within the Diocese of Townsville. 

The SDS reports directly to the Service Delivery Lead, ITS. The role may require some on-call and after hours work.

About You

• At least three years’ experience in ICT roles
• Demonstrable experience in managing IT infrastructure
• Ability to show initiative, solve problems and contribute to process improvement
• Demonstrated ability to work independently and as part of a team.
• Knowledge and resilience in managing stressful situations
• Has a clear understanding of effective conflict resolution skills and their application
• Ability to manage time and competing deadlines in a busy environment
• Knowledge of ITIL v3+ service management processes/practices.
• Possess excellent interpersonal and communication skills
• High level of attention to detail and recognition of the importance of accuracy in all aspects of work
• An ability to communicate with a range of employees across primary and secondary school settings.

Mandatory Criteria

• Current Working with Children Suitability Card or eligibility to obtain same - the successful candidate will require a paid Blue Card before commencement as per the No Card, No Start policy developed by Queensland Government.
• Minimum diploma level qualifications in a related field or equivalent relevant experience
• Current Driver’s Licence
• Ability to travel from time to time within the Catholic Diocese of Townsville
• Ability to perform the physical requirements of the role in a safe manner

Desirable Criteria

• Windows, Hardware, Security, or other certifications highly desirable
• ITIL v4 qualifications
• Relevant industry experience in the education sector.

Some employees may be subject to pre-employment medical assessments during the selection process. Depending on the nature of the position, it may be necessary for successful applicants to be immunised against certain preventable diseases in order to minimise the risk of transmission.

Please refer to the Position Description for more information.

What we offer

• Competitive salary
• Modern facilities and equipment
• Superannuation up to 12.75% employer contribution (if an employee co-contribution is made)
• Access to long service leave after 7 years of continuous service
• 14 Weeks’ Paid Parental Leave
• Deferred Salary Scheme
• Access to corporate health schemes
• Induction and Professional Development opportunities
• Wellbeing programs.

How to apply

• Complete the application form including contact details (phone and email) of two professional referees
• Attach a covering letter, of no more than 2 pages, addressing the experience, knowledge and skills to support the key accountabilities of the role identified in the position description. 
• Upload a current resume 

For further information regarding the remuneration package please contact TCEO Human Resources recruitment@tsv.catholic.edu.au

APPLICATIONS CLOSE: 3.00pm Monday, 25 September 2023 unless filled prior. 

Applications during the shortlisting phase will be kept confidential.

View other vacancies here.