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How should heads respond when the worst happens?

As a school leader, you are likely to face at least one critical incident during your career, says John Rutter

While not inevitable, it is highly likely that, at some point in their career, senior school leaders and headteachers will have to deal with a critical incident in their school.

The exact nature of such an incident can take many forms: a gas explosion in a science lab; a pupil bringing a knife into school; a crash involving a coach transporting pupils on a school trip; or the death of a senior pupil in a crashed car driven by a classmate.

The severity of – and consequences resulting from – these incidents will differ, but the initial response and the aftermath will often call for similar ...

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