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Writing in 1872 from Park Lane to her bank, a customer apologised for the trouble she had given them. "My hearty thanks for all the kindness you have shown amp; trouble you have taken, more especially at the time of the Crimean War, 1854-6 when I am aware my account with you was a very troublesome customer." The customer was Florence Nightingale, and her letter can be found on a new Internet site for schools.

Her manuscript sits alongside photographs of other original documents on "The Memory Bank", the Royal Bank of Scotland' new website of downloadable materials for teachers and pupils ( Constructed by the bank's archive department with the help of teachers and the Scottish Consultative Council on the Curriculum, the site contains materials for primary and secondary classes; games for youngsters; research room; heritage room; and - coming soon - a gallery of the bank's art collection.

Further information from Vicki Wilkinson, Archives Manager, Royal Bank of Scotland, 36 St Andrew Square, Edinburgh EH2, tel: 0131 523 5925

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