Conciliation pays off

21st June 2002, 1:00am

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Conciliation pays off

https://www.tes.com/magazine/archive/conciliation-pays
The number of complaints received by the unique educational advice and conciliation service run by Edinburgh’s education department has fallen by nearly 55 per cent in four years, from 175 to 78. The number of justified complaints fell significantly by 66 per cent.

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