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IfL, is anybody there?

As a redundant college lecturer, I was relieved to find mandatory membership of the Institute for Learning (IfL) is at least discounted for unemployed teachers. Yet having followed the procedure of phoning then emailing, I found no discount available. Another call advised me to give the system a bit longer. After two more emails and some automated replies, I was told to follow the procedure I had already completed, but had no success. My intuition tells me that others face similar problems and we have no regulator to complain to.

Duncan Bourne, south London.

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