Seventy per cent of the 400-plus callers to the service, based at Children in Scotland in Edinburgh, have been parents.
A third of calls to Enquire are about records of need. A fifth are about identifying eeds and the related assessments and a similar proportion focus on choosing a school. Other issues deal with exclusions, making complaints and appeals.
A revised SEN guide for parents was launched on Wednesday by Sam Galbraith, Children and Education Minister. It covers how children are assessed; the support available; parent rights and responsibilities; how to choose a school; and the roles of professionals.