As someone who operates by a thoroughly tested and audited quality management system which is accredited to ISO9001, I am highly disturbed at Ted Wragg’s failure to understand what quality is all about. Quality merely seeks to ensure that you are doing what you say you are doing. If you say you are crap and you can prove that you are, you are operating in a quality manner. What is the problem?
KEITH FLETT
38 Mitchley Road
Tottenham, London N17
