Call centre boom for FE;In brief

5th March 1999 at 00:00
FURTHER EDUCATION is responding to the boom in call centres, which are expected to employ up to 37,000 in Scotland within a few years. Edinburgh's Telford College has opened a training centre sponsored by BT Scotland. Students will follow a new course leading to a Scottish Qualifications Authority certificate, called introduction to call centre skills. They will role-play as customers and operators, and learn computing and telephone skills.

Keir Sim, head of the school of business, said: "Our aim is to provide employers and agencies, which have to spend a lot of money in training their workforces from scratch, with people who already have more advanced skills."

Subscribe to get access to the content on this page.

If you are already a Tes/ Tes Scotland subscriber please log in with your username or email address to get full access to our back issues, CPD library and membership plus page.

Not a subscriber? Find out more about our subscription offers.
Subscribe now
Existing subscriber?
Enter subscription number

Comments

The guide by your side – ensuring you are always up to date with the latest in education.

Get Tes magazine online and delivered to your door. Stay up to date with the latest research, teacher innovation and insight, plus classroom tips and techniques with a Tes magazine subscription.
With a Tes magazine subscription you get exclusive access to our CPD library. Including our New Teachers’ special for NQTS, Ed Tech, How to Get a Job, Trip Planner, Ed Biz Special and all Tes back issues.

Subscribe now