Complain at once

30th March 2001 at 01:00
IN "Our inspector was racist", (TES, March 16), Archimedes advised that a complaint abour an inspector should be delayed until the inspection is over if there is concern that the complaint could affect the outcome of the inspec- tion. This is incorrect.

Anyone who has a complaint should tell the inspector at once. If the complainant does not feel confident to do this then the complaint should be addressed to the contractor.

The inspector would not be able to mark down the school as a means of "getting back" at a com plainat. Safeguards are in place to ensure the inspection's integrity.

If the complainant is not satisfied with the response from the inspector or contractor they should then contact OFSTED.

For further advice see www.ofsted.gov.uk or phone 0207421 6800.

Frank Mason

OFSTED Registrar.

33 Kingsway, London WC2 .

Archimedes writes: I agree with Mr Mason about immediate action, but my advice was aimed at someone who had been bullied.

I thought it better to report the problem later than not at all.


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