Counsellors reach out to the disappointed

20th August 2004 at 01:00
Occasionally, when Janet Hill picks up the phone, the voice on the other end will crackle with elation.

It makes a change from the tears. Ms Hill is one of 55 advisers staffing a helpline that mainly guides pupils who have done worse than expected.

The helpline, which will operate till August 27, is a joint project by BBC Radio 1 and the Department for Education and Skills. It expects to receive up to 14,000 calls.

Ms Hill, a careers adviser for 14 years, said: " We talk them through all their choices: they can resit, or go through clearing. But there are also those who do better than they've expected. Sometimes they just need reassurance that they've really got into university."

And it is not just grades that worry teens. "We have calls from people worried about going to university and leaving their family," said Ms Hill.

"We just give general advice and listen." The campaign ends in a two-hour radio phone-in on August 29, when experts will answer teenagers'


Helpline number: 0808 100 8000

Log-in as an existing print or digital subscriber

Forgotten your subscriber ID?


To access this content and the full TES archive, subscribe now.

View subscriber offers


Get TES online and delivered to your door – for less than the price of a coffee

Save 33% off the cover price with this great subscription offer. Every copy delivered to your door by first-class post, plus full access to TES online and the TES app for just £1.90 per week.
Subscribers also enjoy a range of fantastic offers and benefits worth over £270:

  • Discounts off TES Institute courses
  • Access over 200,000 articles in the TES online archive
  • Free Tastecard membership worth £79.99
  • Discounts with Zipcar,, Virgin Wines and other partners
Order your low-cost subscription today