New route for complaints

8th October 2004 at 01:00
The remit of the Scottish Public Services Ombudsman is to be extended to colleges and universities (except the Open University because its headquarters are in England) - despite all 21 colleges and 93 per cent of the 14 HE institutions which took part in a consultation believing that existing procedures for investigating complaints are effective. The ombudsman will be restricted to cases that involve maladministration or "service failure".

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