By the numbers - Complaints procedures

16th March 2012 at 00:00

Almost half of the complaints made to schools by parents concern behaviour and bullying, a new government-funded report has found.

Researchers found that schools and parents usually work well together to resolve issues and that the number of complaints is relatively low. On average, schools receive one complaint per 100 pupils, per year.

The vast majority of complaints are resolved within a month. Some are more difficult to deal with, particularly when incidents occur off school premises, when parents have mental health issues or when parents make unfounded complaints.

The researchers - who collated results from 124 schools - called on the Department for Education to update its guidance and look at how to provide a consistent approach to complaints in different school sectors.

Nature of complaints recorded by schools, 2009-10

Bullying 22%

SEN 12%

Curriculum 10%

Temporary exclusion 6%

School uniform 5%

Discipline or behavioural issue 25%

School management 19%.

Subscribe to get access to the content on this page.

If you are already a Tes/ Tes Scotland subscriber please log in with your username or email address to get full access to our back issues, CPD library and membership plus page.

Not a subscriber? Find out more about our subscription offers.
Subscribe now
Existing subscriber?
Enter subscription number

Comments

The guide by your side – ensuring you are always up to date with the latest in education.

Get Tes magazine online and delivered to your door. Stay up to date with the latest research, teacher innovation and insight, plus classroom tips and techniques with a Tes magazine subscription.
With a Tes magazine subscription you get exclusive access to our CPD library. Including our New Teachers’ special for NQTS, Ed Tech, How to Get a Job, Trip Planner, Ed Biz Special and all Tes back issues.

Subscribe now