7th November 1997 at 00:00
"It is a totally unreconstructed piece of fifth-rate management opportunism"

Tony Elliston, chief executive of Hackney Council in east London, on the recommendations of the Government improvement team currently advising the borough education service

"If there were more pupils like her,we'd have more teachers"

Betty Springham, who taught Anita Roddick in the early Sixties

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