I am frankly amazed at the comments in the letter. Has the writer not heard of an SAE? Surely applicants wishing the courtesy of a reply should without question enclose one.
I would not expect a reply otherwise, with some schools to which I have applied receiving in excess of 100 applicants per post (sometimes double that number).
It is TW Smith's conduct that is at fault, not the headteacher's.
JANE ANDERSON 188 Church Hill Road East Barnet Hertfordshire