Trained in the lost art of courtesy

18th February 2005 at 00:00
Peter Dawson, the former general secretary of Natfhe who died last month, will be remembered for his personal touch.

A member of Natfhe staff once phoned his direct line, having mistaken his number for that of rail enquiries.

Realising the caller's mistake, Mr Dawson dutifully took down all the journey details, found a train timetable and provided the requested information, without revealing his identity.

Email us

Log-in as an existing print or digital subscriber

Forgotten your subscriber ID?


To access this content and the full TES archive, subscribe now.

View subscriber offers


Get TES online and delivered to your door – for less than the price of a coffee

Save 33% off the cover price with this great subscription offer. Every copy delivered to your door by first-class post, plus full access to TES online and the TES app for just £1.90 per week.
Subscribers also enjoy a range of fantastic offers and benefits worth over £270:

  • Discounts off TES Institute courses
  • Access over 200,000 articles in the TES online archive
  • Free Tastecard membership worth £79.99
  • Discounts with Zipcar,, Virgin Wines and other partners
Order your low-cost subscription today