Vouch for consumers, but don't ask them
The council was forced to admit it did not consult members, since it does not have a membership. "We looked at it on the basis of our consumer principles which have been developed and tested for a very long period of time and in a large number of areas," MPs were told authoritively. "Those principles are access, choice, safety, information representation and redress."
Just for the record, the council last year received a Government grant of Pounds 345,683 and is chaired by Deirdre Hutton, former member of the Howie committee and wife of former Conservative Euro MP Alasdair Hutton.