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The problem: I have been tasked with setting up a policy of consequences for pupils who are late for school. Any ideas? Often it is parents who are responsible for lateness, not the children. We want to find a way to motivate them to get their children to the school gate earlier

The problem – I teach a Year 8 (S1) girl who is fragile and needs a lot of support. She has taken a liking to me – a breakthrough, as she doesn’t trust many adults. But she made a friend request to me on Facebook. I don’t want to add her, and know I shouldn’t. But I think she may take it badly when I refuse. What should I do?

No matter what emotional barriers you put up to allow you to do your job, some pupils will always break through, writes Tom Bennett