Authors

A legal expert shares three examples of common difficulties that schools have faced with parent complaints – and advice on how to avoid long-running disputes

With AI exacerbating the problem of a surge in complaints to schools, helping parents to complain more effectively is the key to easing the burden, write two experts in education law

Can schools have an ‘unreasonable complaints’ policy? Can parents record meetings? And do you have to investigate all complaints no matter how outlandish?

After Tes reported on schools being inundated with complaints, a lawyer offers advice on how to deal with them