Policy Last Updated: 21/04/2021

  • 21/04/2021: Policy uploaded

     

  • Hibernia College UK Limited ("we", "our" or "Tes Institute") is committed to protecting the privacy of all individuals in respect of whom we hold personal information. Tes Institute is a part of Tes Global Limited (“Tes”). Tes includes our trading activities that are branded Tes. Please read the following Privacy Policy which explains how we use and protect your personal information. This Privacy Policy applies to the use of all our services and websites (and web-based services) on which a link to this policy appears (the "Sites").

    For the purpose of the Data Protection Act 2018 and the UK General Data Protection Regulation (the "UK GDPR") (together, the “Data Protection Legislation”), the data controller is Hibernia College UK Limited of 26 Red Lion Square, London, WC1R 4HQ, United Kingdom.

    We take your privacy seriously and we are committed to keeping your information private. To the extent we are required by law, we have notified the United Kingdom's Information Commissioner's Office that we will process your personal information in accordance with the Data Protection Legislation (as defined above).

    By providing us with any information about yourself (including via the Sites), you understand that we will process your personal information in accordance with this Privacy Policy and our Cookies Policy.

    1. What personal information we collect about you and how we collect it 
    2. Our legal basis for collecting and using your personal information
    3. How we will use your personal data
    4. Personal information that we share with third parties 
    5. Data retention, data security and transfers of personal information outside of the European Economic Area (EEA) 
    6. Your rights - Accessing, erasing and updating your personal information 
    7. How to unsubscribe from any email alerts that you receive 
    8. Changes to our Privacy Policy
    9. Legal and Contact Information
  • Information that you provide us directly

    We collect personal information whenever you contact us and provide us with information that we are able to identify you by, including when you contact us by phone, email, live chat or when you sign up to use any of our services. In particular, we collect information about you when you register and create a Tes account; search for or make enquiries in relation to any of our educational programmes, courses or services; apply, register for, undertake and/or attend any educational programme, course or project with us; undertake a work placement (including during or in relation to any application, course, placement or assessment); make comments or provide feedback, suggestions or other submissions to us in relation to our websites, educational programmes, courses, projects, events or services; report any issues with our services. 

    Depending on the nature of your query or relationship with us, this can include the following information:

    • Personal identification Data: full name, address, e-mail address, home or work address or telephone number, date of birth, country of birth and personal statement.
    • Medical Data: your medical certificates, medical reports and data concerning your health.
    • Financial Data: your financial data, including bank account details you may provide to us.
    • Performance Data: data about your performance on one of our courses.
    • Assessment Data: the transcripts of any assessment undertaken by you, as a registered student of Tes Institute, during the course of your studies with us to the extent it relates to you and incorporates your personal data.
    • Testimonial Data: interviews, questionnaire answers and testimonials you may provide to us in relation to our educational programmes, courses, projects, events or services and your experience with, or views of, them or us.
    • Professional and/or Academic References: provided by third parties you have nominated as referees, in respect of your professional or academic performance.
    • Engagement and Attendance Data: a record of your attendance in person or online in any class or form of instruction; and a record of your participation in teaching, learning and assessment activities.

    Information that we collect from third parties

    Certain third parties of Tes Institute may provide us with information relating to you. It is that third party's responsibility to ensure that, where required, it has obtained your consent to do this. However, where possible, we will request from our partners that they have the right to pass on this information. More information on third parties can be viewed in Section 4 Personal information that we share with third parties

  • Data Protection Legislation mandates that any personal information can only be used where there is a lawful basis to do so. At Tes Institute, we rely on one or more of the following grounds to legally collect and use your personal information:

    1. The data is necessary for the performance of the contract which we have with you (i.e. to provide our services to you);
    2. We are using your personal information where it is in our legitimate interests to do so;
    3. We have a legal obligation to process your personal information;
    4. You have consented to the use of your personal information by us.

    Where we rely on your consent to process any of your personal information, you may revoke your consent at any time. Any such revocation will not affect the lawfulness of any prior use of that personal information.

  • We will use your personal information to enable us to provide our services to you and enable you to use the Sites, including, for the following purposes: 

    Performance of a Contract

    We will use your personal information for the following purposes where it is necessary to perform a contract, or enter into a contract with you:

    1. To assess your performance and attainment in the provision of the services;
    2. To manage payments, fees and charges, to make payments and to collect and recover money owed to us.
    3. To authenticate your identity and administer your Tes Learn account;
    4. To deal with your enquiries and requests;
    5. To process your application and registration for one of our courses;
    6. To recruit and engage with you as one of our students;
    7. To process your orders for any services or products that you purchase from us;
    8. To respond to the information you request from us in relation to our programmes, courses, events or services;
    9. To provide the services, including but not limited to services in relation to the provision of higher education;
    10. To provide you with access to the Tes Develop product (you can find specific privacy information about this product here).
    11. To provide you with updates about developments on the Sites;
    12. To provide you with access to a third party product or service that can be accessed via your Tes Learn account;
    13. To enable our data processors (such as our group companies and hosting providers) to provide services (or components thereof) requested by you; 
    14. Where we provide a product or service to you, and that service is transferred to a third party organisation, to ensure the uninterrupted provision of that service to you.

    Legitimate Interest

    We may use your personal information where we have a legitimate business interest to do so. These legitimate interests are:

    1. To personalise aspects of our services to you;
    2. To manage our relationship with you, including notifying you about changes to the services, or our Privacy Policy;
    3. To carry out market research or surveys about our products and services;
    4. For marketing and strategic development purposes, for example to identify trends in usage;
    5. To enable our data processors (such as our group companies and hosting providers) to provide services (or components thereof) requested by you;
    6. To market our products and services to you in relation to your position at an organisation; 
    7. For the proper keeping of business records;
    8. To analyse and create statistical reports based on the services we provide and our performance of those services;
    9. To enable you to continue accessing a product or service which you use in the event that the product or service is transferred to a third party organisation;
    10. To investigate any suspected or actual misuse of our platform for discriminatory behaviour including, but not limited to, discrimination based on age, race, sexuality, gender or gender reassignment, nationality, disability, religion or belief. 

    Legal Obligation

    We will use your personal information where we are legally obliged to do so, including:

    1. For financial reporting and auditing purposes;
    2. To process your application and registration for any of our courses;
    3. Where you work with us or we place you in a job;
    4. For anti-money laundering, fraud prevention, detection and reporting;
    5. To investigate any suspected or actual misuse of our platform for discriminatory behaviour including, but not limited to, discrimination based on age, race, sexuality, gender or gender reassignment, nationality, disability, religion or belief;
    6. To vet persons who will carry out work with children or vulnerable adults and to make enquiries with the relevant authorities for these vetting purposes;
    7. To maintain records of actions taken on your account.

    Consent

    We will use your personal information where we have your consent to do so:

    1. To provide you with direct marketing information related to the products and services we offer;
    2. To provide you with information about services we offer that are similar to those that you have enquired about.

    Where you have provided us with consent, we will also use your personal information to enable third parties to contact you in relation to services offered in conjunction with us or in respect of services that they provide. You can amend your email preferences at any time by logging into your account and visiting here: https://www.tes.com/preference-centre/.

    Some of the above processing activities may be provided in part, or in full, by Tes Global Limited whose privacy policy can be found here.

  • In order to provide the services offered on our Sites, we sometimes need to share your personal information with other companies in the Tes group; however, we will continue to be responsible for the usage and security of your personal information when this happens. 

    Third parties that we share your personal information with

    Tes Institute’s data processors

    We may share your personal information with third party processors or suppliers that we engage to provide services to us and/or support our offering to you (such as our hosting, database, payments and marketing platform providers). These third parties may need to process your personal information on our behalf to provide our services. Where this is the case we take great care to only appoint reliable third parties who can guarantee the security of your personal information and our business information and will ensure that a Data Processing Agreement, or similar document, is in place before sharing personal data with them. For example, we assess each third party for their compliance with relevant privacy laws and information security practices to ensure they are able to provide the level of security that we would expect (and is required under law) when processing personal information.  Note that these third parties simply process personal information on behalf of Tes Institute and have no right to use, disclose or transfer your personal information in any other way.

    Sales and transfers of products and services

    In any event that Tes Institute decides to sell or transfer a product or service which we provide to you, or to an organisation whom you work for, we may transfer a subset of your data to them to ensure you can continue to access that product and service uninterrupted. Prior to the transfer of your data we will contact you outlining the details of the third party and the data which we will be sharing and will give you reasonable opportunity to opt-out of the sharing. We will always enter into a contract with a third party which protects your rights and freedoms under the relevant privacy laws, including the UK GDPR.

    Other circumstances where we use or share your personal information

    Where you have entered into a relevant contract with us, for example by submitting an application for one of our courses and signing the relevant terms and conditions/learner agreement, we will share your personal information with other third parties, in order to process your application and registration for the course. For example, if you apply for a Subject Knowledge Enhancement (SKE) course, we will check with your Initial Teacher Training provider that you have been offered a place on a teacher training course with them, conditional on your undertaking a SKE course. We will also keep your provider updated on your progress on the course. If you apply for a School Direct initial teacher training course or other school-based course, we will contact relevant third parties where required to carry out a range of eligibility and suitability checks for the course.

    We will also share your information with third parties for the following reasons:

    • In an emergency, or otherwise to protect your vital interests, with your emergency contacts or others, including your employer
    • In exceptional circumstances: to competent regulatory, prosecuting and other governmental agencies, or litigation counterparties, in any country or territory; or where we are required by law to disclose
    • Tes Institute may connect you to third parties in connection with the provision of services who will process your personal information themselves (rather than on our behalf) and so who are joint-controllers. For example:
      • To a person who takes over our business and assets, or relevant parts of them or
      • To administer and protect our business, our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • To assess your performance and attainment;
    • To conduct surveys and questionnaires and carry out research in order to monitor and improve the services;
    • To ensure that content is presented in the most effective manner for you and your computer or device;
    • To manage our relationship with you, including notifying you about changes to the services, or our privacy policy;
    • To manage payments, fees and charges, to make payments and to collect and recover money owed to us;
    • To measure or understand the effectiveness of advertising we serve to you and others, and, where applicable, to deliver relevant advertising to you;
    • To provide the services, including but not limited to services in relation to the provision of training and development courses;
    • To provide you with information about services we offer that are similar to those that you have enquired about;
    • To recruit and engage with you;
    • To respond to your queries and to provide you with the information you request from us in relation to our programmes, courses, events, projects or services;
    • To government and/or funding bodies, for example the DFE, SFE, Ofsted, IfA or the ESFA
    • To third parties that Tes Institute works with to deliver its programmes and courses, including but not limited to:
      • training providers, partners or consultants, e.g.  schools or pathway tutors allocated to support you on your course;
      • those whose platforms or other information technology systems we use to collect and process your data on our behalf, including those who run events that you sign up to through third party websites;
    • To carry out any necessary safeguarding and compliance checks;
    • To your colleagues within the organisation that you represent, e.g. if you are a consultant working in a company which has contracted to provide services to us;
    • Where you have given us your consent to do so, to provide you with information about other services we feel may interest you.

    To the extent you have any concerns about an institution's handling of your personal information you should get in touch with that institution.

    Other circumstances where use or share your personal information

    In certain circumstances, we may be required by law to disclose your personal information for investigative, regulatory or other related purposes to third parties such as government bodies, law enforcement agencies, banks or other financial institutions and data protection regulators.

  • Should you have any queries or complaints in relation to how we use your information please contact us via the details set out at section 10 below. You have the right to access the personal information we hold about you and to ask us to:

    1. make any changes to ensure that any personal information we hold about you is accurate and up-to-date;
    2. erase or stop processing any personal information we hold about you where there is no longer a legal ground for us to hold it; or
    3. Transfer any information we hold about you to a specified third party. 

    Should you wish to take any complaints or queries further, you have the right to contact the Information Commissioner's Office regarding such issues. Further information about how to make a complaint can be obtained at www.ico.org.uk or by telephoning 0303 123 1113.

  • If you have elected to receive information about our products or services or the products or services offered jointly with or on behalf of other organisations and/or "alerts" from us via email and would like at any time to unsubscribe from this service, please email us at help@tes.com or click on the "unsubscribe" link at the bottom of an email.

  • Tes Institute may amend this Privacy Policy at any time and where we make material changes to it we will provide notice on our website. By continuing to use our services and/or our Sites, you agree to the updated Privacy Policy. If you do not agree to any changes that we make, you should not use or access (or continue to use or access) our services and/or our Sites.

  • The registered office of Hibernia College UK Limited is:

    HIBERNIA COLLEGE UK LIMITED

    26 Red Lion Square

    London WC1R 4HQ

    United Kingdom

    We will use all reasonable efforts to answer any questions or resolve any concerns regarding your privacy promptly.

    All comments, queries and requests relating to our use of your personal information are welcomed (including in relation to transfers of personal information outside the EEA). If you would like to contact us, queries should be addressed to Customer Services at the above address; or by email at help@tes.com.