Unit 3 Travel and Tourism:  Procedures for handling complaintsQuick View
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Unit 3 Travel and Tourism: Procedures for handling complaints

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Observation lesson. Can be used for BTEC and IGCSE. Unit 3: Customer and working procedures . Travel and Tourism. Clear objectives and outcomes. Recap from last lessons. Model examples and scanario activities. Reading; keywords and phrases and comprehension activities. Role play scenario activity and exam practice concluding with plenary. Worksheet and youtube videos to accompany well detailed lesson plan.
Oman National Day 2019 presentationQuick View
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Oman National Day 2019 presentation

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Whole school Oman National Day powerpoint. Can be sent to whole school via email for tutor time or used in assembly. Includes two activities, instructions included.