Powerpoint lesson covering - Unit overview Key responsibilities of emergency services research tasks/ exam question/ kahoot

Powerpoint - overview of unit and all content that covers assignment 1. Activities- independent research tasks/discussions Criteria guidance within as well Essay plan template.

Understanding the role of obedience when working in the uniformed protective services. • The importance of obeying orders and commands from those in authority: o following an order to perform a task/to achieve an objective o a practice to make the service efficient and disciplined o a personal quality allowing for mutual respect. The impact of obedient and disobedient behaviours Understanding the positive and negative effects of each behaviour. • The impact of obedient behaviours: o extrinsic rewards – praise and respect, medals, extended leave, promotion, pay rise o intrinsic rewards – pride, job satisfaction, team spirit/morale, trust. • The consequences of disobedient behaviour: o loss of rank o reduction in pay o suspension o loss of job/dishonourable discharge Full lesson. Videos/discussions/exam question.

Outlining the features of different types of obedience. • Types of obedience: o conscious o unconscious. • Relationship between obedience and compliance. • Factors that affect obedience, including influences, fear, reward and respect.

Understanding the key features of each theory, their strengths and weaknesses and their application to working in the uniformed protective services. • Type A and Type B personality theory: o Type A personality o Type B personality. • Trait theory: o stable, enduring characteristics that explain behaviour o genetic basis for personality o behaviour can be predicted based on an individual’s traits. • Situational theory: o behaviour is determined by the environment or situation o Bandura’s social learning theory: – social modelling – social reinforcement – interactionist theory – behaviour is the result of an individual’s traits and the situation

Understanding the features of different needs and how working in the uniformed protective services contributes towards meeting these needs. • Maslow’s hierarchy of needs: o biological needs o safety needs o social needs o self-esteem needs o self-actualisation.

Understanding the key features of each theory, their strengths and weaknesses and their application to working in the uniformed protective services. • Type A and Type B personality theory: o Type A personality o Type B personality. • Trait theory: o stable, enduring characteristics that explain behaviour o genetic basis for personality o behaviour can be predicted based on an individual’s traits. • Situational theory: o behaviour is determined by the environment or situation o Bandura’s social learning theory: – social modelling – social reinforcement – interactionist theory – behaviour is the result of an individual’s traits and the situation.

Lesson on: Behaviourist: o emphasis on the role of environmental factors in behaviour o importance of classical and operational conditioning o focus on stimulus-response approaches. • Psychodynamic: o focus on behaviour being determined by unconscious factors – thoughts, wishes, memories o personality is comprised of the id, ego and superego o conflict between the id and ego regulated by the superego. • Humanistic: o belief in the free will of the individual who has the ability to choose how they act o acknowledgement that only the individual can fully interpret their experiences and understand their meaning. • Cognitive: o information processing approach o focus on the study of mental processes

An overview of different factors and the ways in which they may contribute to stress. • Previous experiences of stress: o personality type o social factors o intelligence. • Stress-vulnerability model (Zubin and Spring, 1977): o biological vulnerability o stress o protective factors/coping skills. • Factors that contribute to stress: o harassment o discrimination o abuse o bullying o forms of harassment, discrimination, abuse and bullying: – physical – psychological – cyber.

An overview of the key features of each theory, their strengths and weaknesses and their application to working in the uniformed protective services. • Milgram’s obedience research (1963): o remote feedback o voice feedback o proximity o touch-proximity. • Burger (2009) replicating Milgram. • Hofling’s Hospital Experiment of Obedience (1966): o nurses ordered to inject dangerous levels of a drug in patients o effect of social pressure on obedience o implications of study. • Milgram and Hofling’s research outcomes on obedience: o perception of legitimate authority o diffusion of responsibility o socialisation o entrapment.

Dweck’s spectrum of mindset theories: o fixed mindset – personality traits are fixed and cannot be changed through training – success is based on fixed ability and improvement comes through accessing that ability o growth mindset – personality traits attributed to learning, effort, training and practice – effort and training can change a person’s personality traits for improvement o how beliefs about ability and talent impact on behaviour (fixed versus growth) – challenges (avoiding versus embracing) – obstacles (giving up versus persisting) – effort (pointless versus essential for mastery of skills) – criticism (ignore versus learn from it). Full lesson/ kahoot/ videos/discussions

Understand the impact of funding on public service delivery: ● how funding determines the level, extent and quality of service provided ● changes in funding leading to changes in delivery of statutory and non-statutory services ● the need to charge for services provided by public services organisations ● why public services are allocated to individuals in different ways including universal access, means testing, charging. pretty much straight forward lesson. Assessment practice at the end, few questions.

the meaning and purpose of accountability, responsibility for actions and decisions, obligation to explain actions, being subject to public scrutiny and promoting public confidence, ensuring transparency ● accountability for finances and budgets, service provision, legal compliance ● accountability to government, parliament, regulators, the public. Videos to support key points embeded. Few assessment questions at the end. Just a straight forward powerpoint

Understanding the attitude theories and how attitude impacts on an individual’s behaviour when dealing with others in protective service situations. • Development of attitudes: o previous experiences o modelling others’ behaviour o cultural influences.

An overview of the causes of stress. • External factors: o trauma o change in personal circumstances o violence, war and terrorism o loss of family member, friend or colleague. • Internal factors: o personality o thoughts o memories. • Pressures in life: o work and home responsibilities o unforeseen events o personal relationships.

Understanding the features of each stage of the stress-vulnerability model and application to situations faced by employees in the protective services. • General adaptation syndrome (GAS): o alarm reaction o resistance stage o exhaustion stage. • The stress process: o cause of stress o individual perception of demand o stress response o behavioural consequence

Refresher of a previous lesson. Its based off a mock exam we did. Recap of central government, each ministry and department relating to UK Public Services.