The 3rd of a series of resources centered on and around the Retail industry They can be in adapted to suit a range of learner styles and levels and can be delivered individually, as worksheets or collectively as a final assignment. This particular series focuses on Customer Service and includes the following: The Customer Internal Customers Customer Profiles Customer Research Effective Customer Service Before, During & After Pro’s & Cons for the Company Presentation Task Non Verbal Communication Communication Task Experiences of Customer Service Customer Service Card Activity Series 1, 2 and 4 available at the TES Smartbooks Shop Look out for the FLASHCARD series that accompanies the Smartbooks Retail Series of Workbooks. The resource is in PDF Format but also available as a fully editable Word doc by request.

Information slides with images that briefly describe retail channels, including; Outlets, Mobile Technology, Catalogues, Home Shopping and Market Stalls. Ideal for introducing the topic or print for hand outs.

11 slides briefly describing retail formats with examples, including; Convenience stores, Specialist outlets, market stalls, Kiosks, Discounter stores, Co-operative, Franchise, Department store, Super/Hypermarket. Also see my 4 slide presentation on Non-retail formats. Ideal for introduction to topic, starter or print as hand outs.

An extensive bundle of all 4 instalments of resources centered on and around the Retail industry. They can be in adapted to suit a range of learner styles and levels and can be delivered individually, as worksheets or collectively as a final assignment. Series 1- 4 include the following resource Series 1 What is Retail? Jobs in the industry First impressions Retail Lingo Retail Sectors Customer Service (Observation Task) Taking Payment Cash Transactions Identifying Forgeries Checking a Check Till Problems Maths Task Chip and Pin Monopoly activity & Evaluation Recap Quiz Series 2 Window Displays Visual Merchandising & Task Shop Floor & Sales Areas Manual Handling & Task Lifting Equipment Deliveries Stock Management Stock Checks Product Placement & Task Recap Quiz Series 3 The Customer Internal Customers Customer Profiles Customer Research Effective Customer Service Before, During & After Pro’s & Cons for the Company Presentation Task Non Verbal Communication Communication Task Experiences of Customer Service Customer Service Card Activity Series 4 What is Teamwork Prioritising Tasks Communication Breakdowns Conflict within a team Benefits of Teamwork Communication Types Body Language Two way Communication Team Scenario Task Humour in the Workplace Teamwork Roles Recruitment Task Timed Wordsearch Series Recap Look out for the FLASHCARD series that accompanies the Smartbooks Retail Series of Workbooks. The resourcs are in PDF Format but also available as a fully editable Word doc by request.

4 slides. Keywords and basic notes describing different retail sectors. Includes Automotive, Grocery, Homeware, Fashion, Health & Beauty and Electrical. Ideal as an introduction to retail sectors.

The 1st of a series of resources centered on and around the Retail industry. These 15 worksheets can be delivered individually, collectively and in any order. They can be in adapted to suit a range of learner styles and levels. This particular series includes the following: What is Retail? Jobs in the industry First impressions Retail Lingo Retail Sectors Customer Service (Observation Task) Taking Payment Cash Transactions Identifying Forgeries Checking a Check Till Problems Maths Task Chip and Pin Monopoly activity & Evaluation Recap Quiz Series 2, 3 & 4 available Look out for the FLASHCARD series that accompanies the Smartbooks Retail Series of Workbooks. The resource is in PDF Format but also available as a fully editable Word doc by request.

This series of FLASHCARDS are based around Retail and accompany the Retail Skills Workbook Series available here on TES, however can be used just as effectively as a standalone resource. They can be in adapted to suit a range of learner styles and levels. They should on printed on card (preferably) double sided and then cut out and used in any way that best compliments your own teaching style. Flashcards are proven as an effective method in assisting learning and ensuring it is taking place. They embrace a wonderful mental process called ‘Active Recall’ and can be used in various ways such as: • Recapping knowledge – As a starter activity related to the previous lesson. • Refreshing knowledge - Incorporating them randomly in any lesson. • Revising for exams - Confirming the knowledge required for assessment. • Embedding both Maths & English. • Embracing Equal Opportunities & Diversity. • Creating new knowledge – The possibilities are endless. Retail Skills Workbook Series 1, 2, 3 & 4 available. Series 5 Coming Soon

Information slides and images briefly describing 5 Retail Business Objectives. Ideal for an introduction to the topic, starter, hand outs or to get students to research their own case study.

Throughout this unit you will learn about what retail means and the different types of retail, and how to develop the skills to look after customers.

4 information slides with a brief description of non-retail formats, including; E-tailing, Catalogues, Telephone Selling and Vending. Ideal for an introduction to the topic, starter or print for hand outs . Could be linked to my other presentations on Retail Formats (11 slides).

7 information slides briefly describing different product categories. Ideal for a retail business qualification. Ideal for an introduction to the topic, starter or print slides for hand outs. Includes; Convenience, Impulse, Seasonal and Speciality, Complimentary goods and Search and Compare Lines.

5 retail location definitions, including; High street, Out-of-town, Village, Retail Park and Leisure/Tourism attraction. Ideal for introduction to the topic or print for hand outs.

This Powerpoint presentation on Electrical Safety in a Retail Environment covers: + Fatalities and injuries caused by electrical issues in the Retail Industry; + Locations of electrical problems in a retail store/warehouse; + Hazards; + Duty of care to customers, employees and co-workers; + The Occupational Health & Safety Act (NSW) 2000; + Australian/New Zealand Standard AS/NZS 3760 (relating to inspection & testing of electrical equipment); + Keeping records of electrical issues; + Segular maintenance checks of electrical equipment; + Safe use of powerboards; + Use of electrical common equipment in the retail industry; + Hire of electrical equipment; + Safety training; + Testing & tagging. The presentation is specifically designed for students of the NSW Retail Services Syllabus, topic on Contribute to Workplace Health & Safety & The Australian Training Package - Certificate III in Retail (SIR30216) (General selling focus) SIRXWHS002 - Contribute to Workplace Health & Safety However, the presentation can be easily adapted to similar courses in other Australian states and countries.

The 4th instalment in a series of resources centered on and around the Retail industry They can be in adapted to suit a range of learner styles and levels and can be delivered individually, as worksheets or collectively as a final assignment. This particular series focuses on Teamwork and includes the following: What is Teamwork Prioritising Tasks Communication Breakdowns Conflict within a team Benefits of Teamwork Communication Types Body Language Two way Communication Team Scenario Task Humour in the Workplace Teamwork Roles Recruitment Task Timed Wordsearch Series Recap Series 1, 2 and 4 available at the TES Smartbooks Shop Look out for the FLASHCARD Resource that accompanies the Smartbooks Retail Series of Workbooks. The resource is in PDF Format but also available as a fully editable Word doc by request.n

The 2nd of a series of resources centered on and around the Retail industry They can be in adapted to suit a range of learner styles and levels and can be delivered individually, as worksheets or collectively as a final assignment. This particular series includes the following: Window Displays Visual Merchandising & Task Shop Floor & Sales Areas Manual Handling & Task Lifting Equipment Deliveries Stock Management Stock Checks Product Placement & Task Recap Quiz Series 1, 3 and 4 available at the TES Smartbooks Shop Look out for the FLASHCARD series that accompanies the Smartbooks Retail Series of Workbooks. The resource is in PDF Format but also available as a fully editable Word doc by request.

This is an introduction to Retail Sales Techniques for teenagers and adults with special educational needs. It is a full course and includes student worksheets, slides, teacher notes and extras. The resource is intended to introduce students to retail sales techniques, including: Key principles and terminology of retail selling Retail products and services Selling skills Retail legislation Health and safety in retail Topics include: Different types of of retail Retail vocabulary Principles of retailing Retail practices Role in retail Retail legislation, including the Consumer Protection Act Products and services Customer service These worksheets are designed to cover the following learning outcomes: Explain the key principles of the retail environment Explain key terminology and practices utilised in retail selling Outline the legal responsibilities and entitlements of staff and customers Differentiate between a range of products and services provided by the retail sector Describe the key benefits of an effective after sales services policy Describe a range of specific product characteristics to include features, benefits and advantages Outline the benefits of establishing a customer profile Employ a range of communication skills to present products and deal with customer complaints Employ customer relationship skills to identify customer profiles Can this resource be used online? This resource is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching, using a projector or interactive whiteboard. What is included? Student worksheets, teaching slides and templates Student Worksheets: 186 Pages Slides: 75

Unit 1: Understanding Customer Service in the Retail Sector Unit 4: Understanding how a Retail Business Maintains Health and Safety on its Premises Unit 5: Understanding Retail Consumer Law Unit 6 : Understanding Security And Loss Prevention In A Retail Business Worksheets including practice multiple choice questions. Covers all criteria set for the award qualification.

This Powerpoint presentation on Equal Employment Opportunity and Anti-Discrimination in the Retail workplace can be used as part of: Australian Training Package Certificate III in Retail SIRXIND001 - Work Effectively in a Service Environment NSW Retail Services Syllabus Certificate III in Retail Services Topic - Work Effectively in a Service Environment The legislation presented is both Commonwealth and NSW State. For teachers in other Australian states and territories the NSW legislation can be easily modified to the local context (and will be similar anyway).

Unit 1 - Understanding Customer Service in the Retail Sector. These worksheets will help prepare students taking the online assessments for the BTEC Level 2 Retail knowledge course. They cover all criteria for unit 1 and include multiple choice questions.

This is a very simple lesson that introduces new students to the retail industry by getting them to think about customer experiences. It includes a differentiated workbook that students complete throughout the lesson.