Career advice on becoming a assistant manager complaints handling by alex denny (highlights)

Full version at http://icould.com/videos/alex-denny/?length=long Alex Denny is Assistant Manager of the Complaints team at Fidelity, in the financial sector. This is often a stressful job and his stress ball gets used a lot. ' It has stressful moments, there are times in Complaints when you'll get people screaming down the phone at you, and you think God, this is stressful.' But there are other times when he can sort out people&'s problems and this is very satisfying. Alex hopes to stay with Fidelity and work his way up to senior management.