Career advice on becoming a it support manager by richard hall (full version)

Highlights at http://icould.com/videos/richard-hall/?length=short Richard Hall is an IT Field Support Analyst for CEVA Logistics, making sure that the IT systems which connect the depots are working. 'Through the series of jobs I've had, I&'ve realised that the jobs I enjoy the most, or get the most back from, are ones where I&';m helping people... What really makes me get going is knowing that I can sort out people's problems.'