Magazine Subscriptions FAQs

Get your Tes magazine subscription queries answered here

General

How do I subscribe?

Subscribing is quick and easy. For the latest subscriptions offers and how to order your subscription simply go to the 'Store' link on our website or contact our customer services team on 0345 521 7111 (international +44 (0)203 194 3164).

What does my subscription include?

Print and Digital subscriptions include the print editions of Tes magazine delivered by first class post every Friday. As well as instant access to Tes magazine online or via our Tes app (available on iOS, Android and Kindle Fire). Each version ensures you stay up to date with the latest research, teacher innovation and insight, plus classroom tips and techniques. As a subscriber you will also be granted exclusive access to our extensive back issues and CPD library.

Digital Only subscriptions include all of the above excluding the print editions.

How do I access the digital editions of Tes?

In order to view Tes magazine content online, you are required to have a subscription with us.  If you do not already subscribe please go to www.tes.com/store/magazine to sign up.

If you are an existing subscriber, you can get access to the digital version of the magazine by logging in to your Tes account here, where you can browse the most recent issue and all of our back issues.

If you are an existing subscriber, but do not have a Tes account. Please go to tes.com to create a Tes account, then visit your 'My Products' page to link your subscriber number to your Tes account (this only needs to be done once).

Can I share my Digital Subscription?

Individual subscriptions allow access for a single user.  However, we offer various packages for schools and institutions wishing to obtain wider access to our digital content, find out more.  If this is something that you are interested in, please contact customer services by email at membership@tes.com or by phone on 0345 521 7111 (international +44 (0)203 194 3164).

Who do I contact about my subscription queries?

For all subscription related queries please contact our customer services team at membership@tes.com or on 0345 521 7111 (international +44 (0)203 194 3164), or write to Tes Magazine Subscriptions, 26 Red Lion Square, WC1R 4HQ, London. You can also manage your subscription online at tes.com.

My Tes magazine has not arrived, who do I contact?

If you have not received your copy of Tes on the usual day then please contact us. We will do our best to get you another copy in the post as soon as possible. Please contact our customer services team at membership@tes.com or on 0345 521 7111 (international +44 (0)203 194 3164).

UK copies are delivered first class every Friday. Please allow 5-7 working days for overseas delivery.

My Tes has arrived damaged, who do I contact?

If your copy of Tes has been delivered to you in an unsatisfactory state then we sincerely apologise and will be happy to send you another copy free of charge. Please contact our customer services team at membership@tes.com or on 0345 521 7111 (international +44 (0)203 194 3164).

How long will it take for my subscription to start?

Your first print magazine should arrive within 7-10 working days of your order being confirmed. If you’ve still not received your first issue after this time please contact our customer services team at membership@tes.com or on 0345 521 7111 (international +44 (0)203 194 3164).

Please note your access to our online content is instant. As soon as you have received your subscriber number you can access Tes online here.

What day should I expect to receive my copy?

Your copy should arrive every Friday by first class post.

Please allow 5-7 working days extra for overseas delivery.

How do I stop my magazine copy being delivered?

If you would like to permanently or temporarily stop receiving deliveries of the magazine, please log into your Tes account and go to ‘My Products’ and once your subscription is linked click on ‘Update Details’.  At the bottom of this screen, you will locate a box next to ‘Stop Sending Paper Copies’ please tick this.  This will turn off your deliveries within the next 10 working days.

Please note that, if you wish to start receiving deliveries again you will need to follow the process above to remove the tick from the box.

This feature is designed to assist schools and individuals who do not wish to receive copies of the magazine for a particular period of time (i.e. school holidays).

It is important to remember that, turning off the paper copies does not pause or extend the subscription in any way.  Therefore, if you resume your deliveries, your renewal date for the subscription will remain the same.

Payment

How can I pay for my subscription?

You can pay for your subscription by Direct Debit or with a credit or debit card. To purchase a subscription online visit our store or contact our customer services team on 0345 521 7111 (international +44 (0)203 194 3164).

How do I renew my subscription?

If you have chosen to pay by Direct Debit or continuous debit or credit card then you subscription will automatically renew on a quarterly or annual basis, depending on the subscription you have chosen. For customers on other payment methods, when your subscription is due for renewal you will be sent a reminder letter from us with a renewal form for you to fill out and send back. Alternatively you can contact our customer services team at membership@tes.com, 0345 521 7111 (international +44 (0)203 194 3164), or write to Tes Magazine Subscriptions, 26 Red Lion Square, WC1R 4HQ, London. You can also manage your subscription online at tes.com.

Can I pay via BACS?

If you would like to pay by BACS then please contact our customer services team at membership@tes.com, 0345 521 7111 (international +44 (0)203 194 3164), or write to Tes Magazine Subscriptions, 26 Red Lion Square, WC1R 4HQ, London.

Can I be invoiced for my subscription?

This option is only avaialble for schools and organisations.  Please contact our customer services team at membership@tes.com or on 0345 521 7111 (international +44 (0)203 194 3164) to arrange an invoice.

If I am invoiced will payment need to be made before issues are received?

Yes. You will receive your first subscription copy as soon as payment has been received.

Can I order a bulk subscription for my school?

We offer schools and organisations site-wide access to Tes with our Tes Magazine Institutional Subscriptions.  A Tes institutional subscription ensures that all your teaching staff have access to the latest research, teacher innovation and insight on tes.com. Plus your school/organisation will receive two print copies of Tes magazine delivered each week. For bulk print copy orders please contact our customer services team at membership@tes.com or on 0345 521 7111 (international +44 (0)203 194 3164).

How do I order back issues?

If you have failed to receive an issue that you were due through your subscription then we will happily send you the missing copy free of charge. However if you would like to receive any additional copies of backdated issues then this can be arranged at an additional cost of £5.00 per copy (only available for UK customers). Please contact our customer services team at membership@tes.com or on 0345 521 7111 (international +44 (0)203 194 3164).

Your Details

How do I change the delivery address for my subscription?

To change the delivery address or any details for your subscription please contact our customer services team at membership@tes.com or on 0345 521 7111 (international +44 (0)203 194 3164). Alternatively you can manage your account online by logging in to tes.com.

Where can I find my subscriber ID?

You can find this on the outer wrapper of the printed copy of the magazine, just above the name and address.  It is Approximately 10 digits long, beginning with either A-S or the number 4.  It can also be found in email correspondence from us, confirming your subscription.

Alternatively, if you are still unsure, please email the customer services team on membership@tes.com with details of your name and delivery address so that we are able to assist you with this.

Will you share my details with other companies?

When you subscribe to the Tes you will be given the option to opt out of receiving mail from selected companies or having your details passed on. Tes does not share any information with other companies unless given permission by you.