Mary Portas ~ Customer Service & Mobile Phone Shops

As you can see from the date of the resource, it is almost 8yrs old, which is why it is now difficult to find the programme that the resource goes with - however I have left it there in case someone still has a copy of the programme recorded. It's a FREE resource. My advice would therefore be, if you don't have anything nice to say, don't say anything at all - especially since you only take and do not share!!