De-escalation Scripts for the Classroom

Manage challenging behaviour with confidence using these ready-to-use de-escalation scripts, designed specifically for secondary school staff working with students who have social, emotional and mental health (SEMH) needs.
This resource gives you word-for-word language to use in high-pressure moments - so you never have to think on your feet when a situation is escalating. Each script is grounded in trauma-informed and psychology-backed communication principles.

What’s included:

Scripts for common escalation triggers (refusal, confrontation, emotional dysregulation)
Step-by-step de-escalation language for each stage
Tips on tone, body language and environment
Guidance on when to use each script

Who is this for:

Teaching assistants
SENCOs
Behaviour support staff
Form tutors and class teachers
Any school staff working with SEMH students

Why this works:
Created by a Learning and Behaviour Support Assistant with direct experience supporting students with complex needs in a London secondary school.