A case study of synchronous communication

This case study describes the use of a web-based synchronous chat application, run during computing tutorials. The chat room was moderated by a paid demonstrator, who assisted and encouraged students whenever possible. Most of the discussion was banter, which acted as a lubricant for relevant factual communication. Students were permitted a degree of anonymity, but nevertheless learned to treat the facility in a useful manner. The application and its mode of employment were found to be both motivating and supportive. Use was evaluated by questionnaire and an analysis of student input.