Retail Skills Workbooks Series 1-4 BUNDLE PACK

An extensive bundle of all 4 instalments of resources centered on and around the Retail industry. They can be in adapted to suit a range of learner styles and levels and can be delivered individually, as worksheets or collectively as a final assignment.

Series 1- 4 include the following resource

Series 1
What is Retail?
Jobs in the industry
First impressions
Retail Lingo
Retail Sectors
Customer Service (Observation Task)
Taking Payment
Cash Transactions
Identifying Forgeries
Checking a Check
Till Problems
Maths Task
Chip and Pin
Monopoly activity & Evaluation
Recap Quiz

Series 2
Window Displays
Visual Merchandising & Task
Shop Floor & Sales Areas
Manual Handling & Task
Lifting Equipment
Stock Management
Stock Checks
Product Placement & Task
Recap Quiz

Series 3
The Customer
Internal Customers
Customer Profiles
Customer Research
Effective Customer Service
Before, During & After
Pro’s & Cons for the Company
Presentation Task
Non Verbal Communication
Communication Task
Experiences of Customer Service
Customer Service Card Activity

Series 4
What is Teamwork
Prioritising Tasks
Communication Breakdowns
Conflict within a team
Benefits of Teamwork
Communication Types
Body Language
Two way Communication
Team Scenario Task
Humour in the Workplace
Teamwork Roles
Recruitment Task
Timed Wordsearch
Series Recap

Look out for the FLASHCARD series that accompanies the Smartbooks Retail Series of Workbooks.

The resourcs are in PDF Format but also available as a fully editable Word doc by request.



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  • Retail-Skills-Series-1-Smartbooks.pdf
  • Retail-Skills-Series-1-Sample.pdf
  • Retail-Skills-Series-2-Smartbooks.pdf
  • Retail-Skills-Series-2-Sample.pdf
  • Retail-Skills-Series-3-Smartbooks.pdf
  • Retail-Skills-Series-3-Sample.pdf
  • Retail-Skills-Series-4-Smartbooks.pdf
  • Retail-Skills-Series-4-Sample.pdf

About this resource


Created: Nov 17, 2015

Updated: Oct 28, 2018

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