These worksheets are an excellent way to start learners thinking about customer service and the role it plays in the business. They contain definitions and brainstorming activities as well as written work activities that capture personal experience with thought provoking questions. They lead up to providing good examples to produce roleplays with. Additionally there is a self analysis survey for learners to complete. It is titled 'Customer Service Self analysis for your and your centre' (Daycare) I have used these resources when teaching early childhood educators, retail staff and other service industries. The resource includes answers and are available in both pdf and .doc format for editing purposes if required. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

Use this resource to introduce learners to the basics of writing a standard operating procedure for the workplace. This can also be used for Workplace Instructions. It contains a worksheet with definitions and top tips to write an effective procedure and a template for learners to use to write their procedure. It is available in both word and pdf format so that changes can be made if required.

Eduqas Wjec Engineering (New Spec) Level 1/2 Vocational Award Unit 3 - Exam theory Chapter 1 - Materials (9 Lessons including assessment). Course introduction and lessons on the following topics: Raw Materials, Stock Forms, Properties of Materials, Categories and Types of Materials - Metal, Categories and Types of Materials - Plastics, Categories and Types of Materials - Composites, Smart Materials, Bought-in Components and Finishes, Testing (practical lesson), End of Chapter Assessment. SEN supported editable PowerPoints with exam based starter and plenary questions. All supporting handout PDF’s. End of chapter assessment PDF (feedback included in lesson). Revision booklet PDF including past exam paper and video QR codes. If you notice any errors or have any questions please drop me an e-mail peterjameshulley@outlook.com. If you like the lessons please drop on a review.

Eduqas Wjec Engineering (New Spec) Unit 3 Revision Eduqas Wjec Engineering (New Spec) Level 1/2 Vocational Award Unit 3 - Exam theory Revision booklet PDF including past exam paper and video QR codes. If you notice any errors or have any questions please drop me an e-mail peterjameshulley@outlook.com. If you like the lessons please drop on a review.

Do your students need to work as a team or group to meet an objective? Learning to work as a team is an important life skill that your students need to master for in the workplace and classroom. Working in groups and collaborating on problems and projects is all part of cooperative learning. This packet contains a professional PowerPoint presentation that should be viewed before teams take on a project of any sort or size. It comes with a revisions worksheet (with answers provided), and Teacher Notes (that can be used as a lesson plan). It is presented in word, pdf and ppt format and is fully editable. The following topics are covered: Qualities of an effective Team Member Skills required to work in a Team Making Decisions as a Team Defining Objectives using Smart Goals Roles and Responsibilities Expected Behaviours and Attitudes Bruce Tuckman Model for Team Collaboration Revision exercise - worksheet with answers Team Challenge If you have any questions about this resource please contact me at resourcecreator1@gmail.com. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

A bank of ppt starter/plenary quizzes, games, activities and ideas. Adaptable formats and completed variations that can be used unchanged. 80 + slides.

This lesson summarises Thomas Kilmanns framework on Conflict Resolution. It covers the different styles of competing, avoiding, accommodating, compromising and collaborating in an easy to understand visual table. There is a task for learners to complete that has them filling in examples of the styles. There is also a word document that has reference to a couple of you-tube videos that can be useful to introduce the lesson. Files are presented in pdf and word format for editing if required. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This resource is a powerpoint presentation that shows how to add and subtract time using simple maths rules. It has an example of an easy and more challenging task. I use this in the workplace with groups of learners when practicing filling out timesheets. They can follow the examples given with answers and then create their own examples to test each other on.

This resource contains a pack of 16 cards that bring up issues of ethical dilemmas that can be faced at work. It also contains a set of blank cards. They can be used in the following ways: • Warm up activities / lesson starters • Part of a lesson on ethics, morals, values • End of lesson activity • Discussions • Games Instructions: 1. Use the Word document to make any changes to the scenarios. Go straight to 2 if no changes are required. 2. Print out the cards sheet that you want to use. 3. Cut out with scissors or guillotine 4. Shuffle the deck and let learners choose a card. Learners express their opinion and then the group discusses whether they agree or disagree. 5. Optionally, have the group make up their own workplace dilemmas using the black sheet and try them out with each other in teams. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This resource features a basic Health and Safety Crossword puzzle and a Mix N Match Activity using the same Word Bank. Suitable for workplace training and ESL / ESOL learners. These activities are ready to use. Simply print out and go. Answer keys are provided. File formats are easily editable being provided as a Word and pdf.

This is a complete lesson on complaint resolution using the TACTICS method. The resource contains a lesson plan, worksheets, diagrams of the model, a company policy to review, and practical exercises for the group to carry out. There is also a feedback form included. The acronym TACTICS is used to work through a step by step process to handle a complaint from a customer. This is an important aspect of customer service. Once the learner has reviewed the process, it is a good idea to have the class separate into groups and role play various complaints scenarios using this method. All documentation is provided. I have used this successfully with a Business training class. They enjoyed it and provided excellent feedback. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

THIS LESSON IS MY FAVOURITE LESSON OF THE YEAR - A LESSON OBSERVATION FAVOURITE. This lesson is suitable for GCSE students learning about lean production. It uses a game I have named "Pizza Chef" to teach Kanban and Kaizen techniques. Students will discover how reducing waste both makes them more productive and lowers the cost of production. This pack includes: 1. A PowerPoint presentation with the activity and the linked notes about Kanban. 2. A word document with the "Orders" that students will have to fill as part of their production process.

A 'Sector Skills Council' Factsheet on the textiles industry, giving advice on all types of jobs in this area. Employment, careers, job roles, work-related learning, Range of opportunities, Types of work, Skills & qualities and Business structures / work roles, work placements, employability. (Apprenticeships, Further Education, Getting a Job, Higher Education, Work Experience, Volunteering é Gap Year, Self-employment/Entrepreneurship).

Hydraulic/Pneumatic poster with symbols for... * Basic components (Accumulators, reservoirs and filters) * Valves (Check Control, Gate, Flow Control, Adjustable Flow Control, Pressure Relief, Shuttle) * Cylinders (Single Acting, S/A - Return Spring, Double Acting, D/A - Adjustable Cushion and D/A - Double Ended) * Controls (Push Bitton, Lever, Foot Pedal, Solenoid, Pilot Operation) * Directional Control Valves (2 Port-2 Position, 3 Port-2 Position,4 Port-2 Position, 4 Port-3 Position) * Pumps/Motors/Instruments (Fixed Displacement , Flow Meter)

An active learning based lesson which students actually make paper aeroplanes and have to consider things like quality and productivity.Students should work in groups to produce the aeroplanes under a strict time limit - there needs to be a no flying rule and breaking of that rule will result in a £100 fine - The teacher is the only one with a pilots licence! Update - This resource is availale for a small fee now in my other resources