Hero image

Communications, Workplace, ESOL and Computing Resources

Professional, engaging, ready to use resources. PowerPoints, Worksheets, Lesson Plans. I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.

149Uploads

36k+Views

9k+Downloads

Professional, engaging, ready to use resources. PowerPoints, Worksheets, Lesson Plans. I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.
Customer Service Skills Worksheets and Activities
Resource_Creator

Customer Service Skills Worksheets and Activities

(0)
These worksheets are an excellent way to start learners thinking about customer service and the role it plays in the business. They contain definitions and brainstorming activities as well as written work activities that capture personal experience with thought provoking questions. They lead up to providing good examples to produce roleplays with. Additionally there is a self analysis survey for learners to complete. It is titled 'Customer Service Self analysis for your and your centre' (Daycare) I have used these resources when teaching early childhood educators, retail staff and other service industries. The resource includes answers and are available in both pdf and .doc format for editing purposes if required. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
Customer Service Exceptional Skills Bundle
Resource_Creator

Customer Service Exceptional Skills Bundle

5 Resources
This bundle has some great activities for introducing customer service skills to learners. It includes: - 30 Slide Customer Service Powerpoint - Customer Service Skills Worksheets and Activities - Telephone etiquette Roleplay cards with message template - Complaint resolution using the TACTICS method Files have been provided in both pdf and editable versions.
Christmas Crossword Puzzle with Answers
Resource_Creator

Christmas Crossword Puzzle with Answers

(0)
This is a fun Christmas Crossword puzzle that can be used as a finisher or starter to test knowledge on common traditional vocabulary. It is provided in a zip file that contains a pdf and an editable word document so that you can change the descriptions to suit learners needs if necessary.
Adding and Subtracting Time - Powerpoint that shows how to do this
Resource_Creator

Adding and Subtracting Time - Powerpoint that shows how to do this

(0)
This resource is a powerpoint presentation that shows how to add and subtract time using simple maths rules. It has an example of an easy and more challenging task. I use this in the workplace with groups of learners when practicing filling out timesheets. They can follow the examples given with answers and then create their own examples to test each other on.
Vocabulary Words about Work for ESOL Learners
Resource_Creator

Vocabulary Words about Work for ESOL Learners

(1)
This is a powerpoint presentation that has been created for English learners to identify words about work. This would form part of a lesson on the topic of work and jobs. There are pictures on each slide along with a notes area that shows the phonemic pronunciation of the word as well as where the stress should be. The facilitator should elicit the word from the students and then practice saying it as a group and individually.
Ice Breaker - Things in Common Activity
Resource_Creator

Ice Breaker - Things in Common Activity

(2)
This activity is for learners to get to know more about each other. It can be used as a warmer or ice breaker at the beginning of a lesson. Hand out the worksheet and have students work in pairs to fill it in. They need to talk to other people in the class to find out anything that they may have in common. Works well for a speaking activity. Is a lot of fun!
Teamwork - Collaborate within a team or group to meet an objective
Resource_Creator

Teamwork - Collaborate within a team or group to meet an objective

(0)
This is a 20 slide powerpoint presentation that covers teamwork, goals and objectives. It covers Bruce Tuckman's model of Forming, Storming, Norming, Performing and Adjourning. Dr Bruce Tuckman published the Forming, Storming, Norming, Performing model in 1965 then added the fifth stage, Adjourning, in the 1970's. The model outlines how a team develops and changes as it matures and its members gain more knowledge and understanding. This is an excellent resource to use when any teamwork is required so that members have a full awareness of the processes that occur during different phases of a project. This resource is a 20 slide professional presentation that should be viewed before teams take on a project of any sort or size. It is presented in pdf and ppt format. There is also a word printout for the teacher / facilitator with extra notes on the topics. This can be used as a lesson plan. The following topics are covered: Making Decisions as a Team Defining Objectives using Smart Goals Roles and Responsibilities Expected Behaviours and Attitudes Bruce Tuckman Model for Team Collaboration ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
Customer Service Skills  - Powerpoint Presentation - Comprehensive Lesson
Resource_Creator

Customer Service Skills - Powerpoint Presentation - Comprehensive Lesson

(0)
This resource is an interactive PowerPoint presentation (30 slides) that focuses on Customer Service Skills in the workplace. It is a ready to teach package. Also included is a teachers / facilitators document with notes next to slides that has answers and suggested activities while working through the presentation. It is provided in both pdf , ppt, and word format for editing if required. The lesson contains the following topics: Customer Service Definition Poor vs Exceptional Service Why Exceptional Service is Important Practical Tips to Provide an Exceptional Customer Service Experience Scenario based role play activities – good and bad examples from You tube clips ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
Communication skills in the Workplace Bundle
Resource_Creator

Communication skills in the Workplace Bundle

14 Resources
This set of resources contains essential communications skills for all industries. Worksheets, activities and Powerpoint Presentations. Active Listening Assertive Communication Complaint Resolution Conflict Management Styles Customer Service Skills Worksheet Feedback model Giving verbal instructions Goal Setting H&S Values Time Management Teamwork
Health and Safety Workplace Bundle 1
Resource_Creator

Health and Safety Workplace Bundle 1

4 Resources
Lesson Starter / Warmup Start the lesson with a fun dice game focussing on Personal Protective Equipment. Move on to a mix and match group activity exploring common words taken from H&S Policies. Ensure learners know about the forms to use in the workplace and when to use them with the Workplace Incident / Accident / Near Miss lesson and the Template to be filled in when an incident occurs. Finish off with a fun crossword puzzle that reinforces the same words learnt previously. Lots of room for discussion in these topics.
Microsoft Excel for Beginners Workbook and Tasks
Resource_Creator

Microsoft Excel for Beginners Workbook and Tasks

(1)
This resource contains training manuals and associated files that are suitable for new Excel users and those that want a refresher. It contains information on basic spreadsheet setup, basic formula, creating charts, formatting and much more. Included within the workbook are instructions, a crossword for Excel Vocabulary and exercises. This is a 38 page workbook. The step by step training manual has exercises that students can bring up on their computer to easily practice the skills demonstrated. It can be run as a workshop or stand alone resource to work through individually. A sample file has now been included for students to work through in Excel format. A full list of shortcut keys is also included at the back of the workbook. Files are provided in both pdf and word format for editing. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
Active Listening Skills PowerPoint Presentation and Learner Activity Worksheet
Resource_Creator

Active Listening Skills PowerPoint Presentation and Learner Activity Worksheet

(0)
This is a 22 slide engaging powerpoint presentation that covers the important topic of Active Listening. It includes information on Body Language, Questioning, Paraphrasing, Facial Expressions, and best practice techniques. Teachers notes are included that contains additional information and answers to questions that are posed to students. There is a pdf version and a ppt version that can be edited if required. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
Active Listening Skills Activity
Resource_Creator

Active Listening Skills Activity

(0)
This group activity is a good way to set the scene for encouraging good listening skills within the workplace and / or classroom. I use this activity in my workplace training sessions to set the scene to talk more about effective communication in particular Active Listening Skills. It is well received and all have a good laugh at the end when all is revealed!
Job Interview Skills PowerPoint Training Presentation complete lesson with tasks
Resource_Creator

Job Interview Skills PowerPoint Training Presentation complete lesson with tasks

(0)
This 46 slide presentation is a complete lesson that shows learners how to conduct themselves, prepare for and complete a job interview. It addresses questions that will arise during an interview and suggested responses. It is interactive in that there are tasks for learners to complete in pairs and groups. The lesson concludes with mock interview practice by participants. It is provided in a ppt editable version and a pdf. Topics Covered: Sharing Experiences Types of Interviews Stages of an effective interview The PAR technique Body Language Three most feared Questions Practice a Mock Interview ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
Cover Letter Template for Job Applications
Resource_Creator

Cover Letter Template for Job Applications

(0)
This template can be used when applying for jobs. It is set out in the correct format. It is a fill in activity for those seeking employment or practicing letter writing skills. Words that are in brackets should be replaced by your own specific situation. It is useful to encourage learners to research the company that they are applying to so that the letter shows that they have used their initiative.
CV Templates
Resource_Creator

CV Templates

(0)
This resource contains two CV templates that you can fill in with your own information. The CV's are formatted and have space for you to type in your specific information. There are prompts to help you with this. They are standard CV's and it will generally be up to personal preference as to which one you will choose to use. It would be useful to have basic word skills to work with the documents. Delete any information not required by selecting and using the Delete key. Remember a hard page break is Ctrl Enter. Use this instead of just continually using the enter key as this can muck up formatting.
Health & Safety Crossword Puzzle with Answers
Resource_Creator

Health & Safety Crossword Puzzle with Answers

(0)
Crossword puzzle with 10 common Health and Safety words. Answers included. Use for beginning or end of session or as a fill in activity. Supplied in pdf and Word format so that you can change the definitions to suit your industry / sector.
Workplace dilemmas' and ethical issues activity with card deck
Resource_Creator

Workplace dilemmas' and ethical issues activity with card deck

(0)
This resource contains a pack of 16 cards that bring up issues of ethical dilemmas that can be faced at work. It also contains a set of blank cards. They can be used in the following ways: • Warm up activities / lesson starters • Part of a lesson on ethics, morals, values • End of lesson activity • Discussions • Games Instructions: 1. Use the Word document to make any changes to the scenarios. Go straight to 2 if no changes are required. 2. Print out the cards sheet that you want to use. 3. Cut out with scissors or guillotine 4. Shuffle the deck and let learners choose a card. Learners express their opinion and then the group discusses whether they agree or disagree. 5. Optionally, have the group make up their own workplace dilemmas using the black sheet and try them out with each other in teams. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
Conflict Management Powerpoint Presentation and Worksheet Lesson - Workplace
Resource_Creator

Conflict Management Powerpoint Presentation and Worksheet Lesson - Workplace

(0)
This resource is a 20+ slide PowerPoint presentation that tackles the issue of Conflict Management in a positive light. It covers definitions, examples, behaviours (competing, avoiding, accommodating, compromising and collaborating) and tasks for learners to complete. The PP and Word files are editable in the event that you need to make changes to suit your audience. Topics: Definition and Examples Key Facts about Conflict Conflict Management Styles Skills to Manage Conflict Task Challenges It is a complete lesson and encourages interactivity from learners. There are also two YouTube videos embedded within the presentation. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources