Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords
I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.
Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords
I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.
These worksheets are an excellent way to start learners thinking about customer service and the role it plays in the business.
They contain definitions and brainstorming activities as well as written work activities that capture personal experience with thought provoking questions. They lead up to providing good examples to produce roleplays with. Additionally there is a self analysis survey for learners to complete. It is titled 'Customer Service Self analysis for your and your centre' (Daycare)
I have used these resources when teaching early childhood educators, retail staff and other service industries.
The resource includes answers and are available in both pdf and .doc format for editing purposes if required.
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Communications, Workplace, ESOL and Computing Resources
Use this resource to introduce learners to the basics of writing a standard operating procedure for the workplace. This can also be used for Workplace Instructions. It contains a worksheet with definitions and top tips to write an effective procedure and a template for learners to use to write their procedure.
It is available in both word and pdf format so that changes can be made if required.
Use this when you or your class are planning to deliver a presentation. It contains all the steps required to ensure a successful outcome.
You can use this as a group or individual activity. There are some helpful discussion points for groups. All items must be checked before students practice the presentation.
This resource features a basic Health and Safety Crossword puzzle and a Mix N Match Activity using the same Word Bank. Suitable for workplace training and ESL / ESOL learners.
These activities are ready to use. Simply print out and go. Answer keys are provided.
File formats are easily editable being provided as a Word and pdf.
Homophones are words that have the same sound (pronunciation) but different meaning and (usually) different spelling.
Included in this document are 66 pairs of common homophones. These can be printed, laminated, cut out and used in various activities to practice correct spelling, pronunciation and meaning of words.
There is a pdf file and a word document so that you can edit if you wish to put in your own subject homophones.
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Communications, Workplace, ESOL and Computing Resources
A marketing plan is an essential document for a business to have. This resource provides a template for you or your team to work through to put together a workable plan with key objectives and actions to take. It could also be used for a project based task for schools.
"If you fail to plan, you are planning to fail." Benjamin Franklin.
It has been provided in a pdf and word document so that you can type in and edit as required.
This bundle contains:
A comprehensive PowerPoint presentation covering interview skills
A cover letter template to use when applying for a job
Two CV templates to use when applying for a job
This resource is for those new to creating Charts in Excel. There are step by step instructions within the training manual to learn how to create and modify bar charts and pie charts. It is a ready to go lesson that requires no further prep. This is a 2 hour lesson that has tasks for learners to complete.
Learning Objectives:
Create a simple bar chart with existing data.
Create a simple pie chart to show percentages
Modify bar and pie charts to enhance presentation and update details.
The files come in a word document that can be edited (if required for your audience) and also a pdf. There is an excel file that is an exercise file.
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Communications, Workplace, ESOL and Computing Resources
Your students will find these lessons engaging, fun and interactive. This bundle contains essential communications skills for the workplace and classroom. Worksheets, activities and Powerpoint Presentations that are fully editable.
Included:
Active Listening
Assertive Communication
Complaint Resolution
Conflict Management Styles
Customer Service Skills Worksheet
Feedback model
Giving verbal instructions
Goal Setting
H&S
Values
Time Management
Teamwork
No preparation is required.
This 46 slide presentation is a complete lesson that shows learners how to conduct themselves, prepare for and complete a job interview. It addresses questions that will arise during an interview and suggested responses. It is interactive in that there are tasks for learners to complete in pairs and groups. The lesson concludes with mock interview practice by participants.
It is provided in a ppt editable version and a pdf.
Topics Covered:
Sharing Experiences
Types of Interviews
Stages of an effective interview
The PAR technique
Body Language
Three most feared Questions
Practice a Mock Interview
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Communications, Workplace, ESOL and Computing Resources
Do your students need to work as a team or group to meet an objective? Learning to work as a team is an important life skill that your students need to master for in the workplace and classroom. Working in groups and collaborating on problems and projects is all part of cooperative learning.
This packet contains a professional PowerPoint presentation that should be viewed before teams take on a project of any sort or size. It comes with a revisions worksheet (with answers provided), and Teacher Notes (that can be used as a lesson plan).
It is presented in word, pdf and ppt format and is fully editable.
The following topics are covered:
Qualities of an effective Team Member
Skills required to work in a Team
Making Decisions as a Team
Defining Objectives using Smart Goals
Roles and Responsibilities
Expected Behaviours and Attitudes
Bruce Tuckman Model for Team Collaboration
Revision exercise - worksheet with answers
Team Challenge
If you have any questions about this resource please contact me at resourcecreator1@gmail.com.
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Communications, Workplace, ESOL and Computing Resources
This resource has been developed as a practice Exercise for learners who have been introduced to Pivot Tables in Excel.
It is a practical task that can be undertaken in teams, pairs or individually. It includes a set of data that needs to be analysed. Learners are required to brainstorm questions that a Sales Manager would need to know about the transactional data. They then create pivot tables based on the questions.
There is a second spreadsheet that contains 8 sample questions and pivot tables that relate to the questions.
This activity has been well received in my classroom of adult learners. They become very engaged in the process and develop a better understanding of the use of pivot tables.
This bundle has some great activities for introducing customer service skills to learners. It includes:
- 30 Slide Customer Service Powerpoint
- Customer Service Skills Worksheets and Activities
- Telephone etiquette Roleplay cards with message template
- Complaint resolution using the TACTICS method
Files have been provided in both pdf and editable versions.
This game can be used for ESOL learners to practice their speaking and listening in a fun way. It is similar to snakes and ladders. You use a dice and a board and play in teams. You can print this sheet out and laminate it if you like to keep it clean and readily available for repeated use. I have left it in a Word document so that you can edit it and change some of the topics to make it relevant to what you are teaching.
Looking for a fun and engaging way to teach your students about infographics? This Infographic assignment is the perfect solution! Your students will learn how to use Canva to create a visually appealing and informative infographic on a subject of their choice.
This assignment comes with a comprehensive grading rubric, which ensures that your students’ work will be evaluated fairly and accurately. Additionally, the included instructions guide students through the process of researching, designing, and creating their infographic, ensuring a great result.
Whether you’re a technology or graphic design teacher, or just looking for a fun project to keep your students engaged, this Infographic assignment is sure to be a hit! With a maximum score of 25 points, your students will have the opportunity to demonstrate their understanding of infographic design, as well as their ability to effectively communicate information through visual aids.
Add this Infographic assignment to your cart today and give your students a chance to showcase their creativity and skills!
Included:
Student Assignment in pdf (planner, instructions, shortcut keys, examples)
Grading rubric provide in word and pdf
Planner provided in pdf
Just deliver the pdf with instructions, shortcuts keys and examples to them either electronically or by print. You will need an internet connect so that students can use the Free or Education account in Canva to complete this lesson.
This Customer Service bundle includes Phone Etiquette, Complaint Resolution and general customer service skills that are important for the workplace.
This product is fully editable and is provided in the following formats: PowerPoint, word and pdf. It contains, PowerPoint presentations, teacher notes, paper based quiz, roleplay cards and message pad template.
Topics Included:
Customer Service Definition
Poor vs Exceptional Service
Why Exceptional Service is Important
Practical Tips to Provide an Exceptional Customer Service Experience
Scenario based role play activities – good and bad examples from You tube clips
The 7 P’s of Call Handling Excellence
Polite phrases to use within your telephone conversations
Telephone Etiquette Quiz
Roleplay Activities
Customer Complaints resolution (TACTICS)
This resources is for anyone in the education sector or business that wants to learn how to manage and prioritise their time more effectively.
The resource contains a powerpoint presentation and word documents that can be used as handouts for learners. The powerpoint presentation has a notes section that is part of the overall lesson plan. It suggests activities for learners so that the presentation is interactive and engaging. The two word documents are activities for learners to participate in as part of the overall lesson.
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Communications, Workplace, ESOL and Computing Resources
This lesson summarises Thomas Kilmanns framework on Conflict Resolution. It covers the different styles of competing, avoiding, accommodating, compromising and collaborating in an easy to understand visual table.
There is a task for learners to complete that has them filling in examples of the styles. There is also a word document that has reference to a couple of you-tube videos that can be useful to introduce the lesson.
Files are presented in pdf and word format for editing if required.
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Communications, Workplace, ESOL and Computing Resources
This activity is for learners to get to know more about each other. It can be used as a warmer or ice breaker at the beginning of a lesson.
Hand out the worksheet and have students work in pairs to fill it in. They need to talk to other people in the class to find out anything that they may have in common.
Works well for a speaking activity. Is a lot of fun!
This resource is a powerpoint presentation that shows how to add and subtract time using simple maths rules. It has an example of an easy and more challenging task.
I use this in the workplace with groups of learners when practicing filling out timesheets. They can follow the examples given with answers and then create their own examples to test each other on.