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Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.

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Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.
Teamwork - Collaborate within a team or group to meet an objective
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Teamwork - Collaborate within a team or group to meet an objective

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This is a 20 slide powerpoint presentation that covers teamwork, goals and objectives. It covers Bruce Tuckman's model of Forming, Storming, Norming, Performing and Adjourning. Dr Bruce Tuckman published the Forming, Storming, Norming, Performing model in 1965 then added the fifth stage, Adjourning, in the 1970's. The model outlines how a team develops and changes as it matures and its members gain more knowledge and understanding. This is an excellent resource to use when any teamwork is required so that members have a full awareness of the processes that occur during different phases of a project. This resource is a 20 slide professional presentation that should be viewed before teams take on a project of any sort or size. It is presented in pdf and ppt format. There is also a word printout for the teacher / facilitator with extra notes on the topics. This can be used as a lesson plan. The following topics are covered: Making Decisions as a Team Defining Objectives using Smart Goals Roles and Responsibilities Expected Behaviours and Attitudes Bruce Tuckman Model for Team Collaboration ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
Customer Service Exceptional Skills Bundle
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Customer Service Exceptional Skills Bundle

5 Resources
This bundle has some great activities for introducing customer service skills to learners. It includes: - 30 Slide Customer Service Powerpoint - Customer Service Skills Worksheets and Activities - Telephone etiquette Roleplay cards with message template - Complaint resolution using the TACTICS method Files have been provided in both pdf and editable versions.
Job Interview Skills PowerPoint Training Presentation complete lesson with tasks
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Job Interview Skills PowerPoint Training Presentation complete lesson with tasks

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This 46 slide presentation is a complete lesson that shows learners how to conduct themselves, prepare for and complete a job interview. It addresses questions that will arise during an interview and suggested responses. It is interactive in that there are tasks for learners to complete in pairs and groups. The lesson concludes with mock interview practice by participants. It is provided in a ppt editable version and a pdf. Topics Covered: Sharing Experiences Types of Interviews Stages of an effective interview The PAR technique Body Language Three most feared Questions Practice a Mock Interview ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
Customer Service Skills Worksheets and Activities
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Customer Service Skills Worksheets and Activities

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These worksheets are an excellent way to start learners thinking about customer service and the role it plays in the business. They contain definitions and brainstorming activities as well as written work activities that capture personal experience with thought provoking questions. They lead up to providing good examples to produce roleplays with. Additionally there is a self analysis survey for learners to complete. It is titled 'Customer Service Self analysis for your and your centre' (Daycare) I have used these resources when teaching early childhood educators, retail staff and other service industries. The resource includes answers and are available in both pdf and .doc format for editing purposes if required. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
Cover Letter Template for Job Applications
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Cover Letter Template for Job Applications

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This template can be used when applying for jobs. It is set out in the correct format. It is a fill in activity for those seeking employment or practicing letter writing skills. Words that are in brackets should be replaced by your own specific situation. It is useful to encourage learners to research the company that they are applying to so that the letter shows that they have used their initiative.
Conflict Management Powerpoint Presentation and Worksheet Lesson - Workplace
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Conflict Management Powerpoint Presentation and Worksheet Lesson - Workplace

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This resource is a 20+ slide PowerPoint presentation that tackles the issue of Conflict Management in a positive light. It covers definitions, examples, behaviours (competing, avoiding, accommodating, compromising and collaborating) and tasks for learners to complete. The PP and Word files are editable in the event that you need to make changes to suit your audience. Topics: Definition and Examples Key Facts about Conflict Conflict Management Styles Skills to Manage Conflict Task Challenges It is a complete lesson and encourages interactivity from learners. There are also two YouTube videos embedded within the presentation. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
Communication skills in the Workplace Bundle
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Communication skills in the Workplace Bundle

14 Resources
This set of resources contains essential communications skills for all industries. Worksheets, activities and Powerpoint Presentations. Active Listening Assertive Communication Complaint Resolution Conflict Management Styles Customer Service Skills Worksheet Feedback model Giving verbal instructions Goal Setting H&S Values Time Management Teamwork
Finance Word Search with Answers
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Finance Word Search with Answers

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This is a Finance vocabulary Word Search that is suitable for introducing key words to learners. It is a fun activity to complete individually or in teams. Answers are included. It is supplied as a pdf and a word document in case you want to edit the descriptions to suit your needs. There are 20 financial terms contained within the Word Search. Word bank below: Budget Finance Debt Surplus Net Income Tax Expenses Cash ATM Borrow Broke Bitcoin Currency Interest Invest Save Receipt Withdraw Tip Refund
Christmas Crack the Code Fun Activity with Answers - Free
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Christmas Crack the Code Fun Activity with Answers - Free

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This is a fun activity to do with your class. It is a one page worksheet that can be printed out. Create a competition around this either individually or in groups. It contains 18 words relating to Christmas. Answers provided on a separate page. It is provided in both a pdf and word doc.
Adding and Subtracting Time - Powerpoint that shows how to do this
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Adding and Subtracting Time - Powerpoint that shows how to do this

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This resource is a powerpoint presentation that shows how to add and subtract time using simple maths rules. It has an example of an easy and more challenging task. I use this in the workplace with groups of learners when practicing filling out timesheets. They can follow the examples given with answers and then create their own examples to test each other on.
Vocabulary Words about Work for ESOL Learners
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Vocabulary Words about Work for ESOL Learners

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This is a powerpoint presentation that has been created for English learners to identify words about work. This would form part of a lesson on the topic of work and jobs. There are pictures on each slide along with a notes area that shows the phonemic pronunciation of the word as well as where the stress should be. The facilitator should elicit the word from the students and then practice saying it as a group and individually.
CV Templates
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CV Templates

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This resource contains two CV templates that you can fill in with your own information. The CV's are formatted and have space for you to type in your specific information. There are prompts to help you with this. They are standard CV's and it will generally be up to personal preference as to which one you will choose to use. It would be useful to have basic word skills to work with the documents. Delete any information not required by selecting and using the Delete key. Remember a hard page break is Ctrl Enter. Use this instead of just continually using the enter key as this can muck up formatting.
Effective Email Communication - Writing Emails Powerpoint Presentation
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Effective Email Communication - Writing Emails Powerpoint Presentation

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This resource is a Powerpoint Presentation that can be used to train people on how to write emails effectively. I have used this on a leadership course and it was well received. There are some time saving gems in here that can be easily implemented into your work day. There are also tasks that can be completed in pairs or groups. Lots of areas for discussion. Also a good opportunity for businesses to think about and discuss best practice for their own organisation. The average office worker receives around 80 emails each day. With that volume of mail, individual messages can easily get overlooked. Follow these simple rules to get your emails noticed and acted upon: Don't over communicate by email. Make good use of subject lines. Keep messages clear and brief. Be polite. Check your tone. Proofread. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
Christmas Word Search with Answers
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Christmas Word Search with Answers

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This is a fun Christmas Activity that can be used as a gap fill or early finisher. It contains 18 common Christmas words. Suitable for all ages, and for ESL. It comes in a pdf and word format in case you want to edit any descriptions to suit your learners.
Employment Skills Bundle
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Employment Skills Bundle

3 Resources
This bundle contains: A comprehensive PowerPoint presentation covering interview skills A cover letter template to use when applying for a job Two CV templates to use when applying for a job
Conflict Management Styles Lesson Starter and Learner Activities
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Conflict Management Styles Lesson Starter and Learner Activities

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This lesson summarises Thomas Kilmanns framework on Conflict Resolution. It covers the different styles of competing, avoiding, accommodating, compromising and collaborating in an easy to understand visual table. There is a task for learners to complete that has them filling in examples of the styles. There is also a word document that has reference to a couple of you-tube videos that can be useful to introduce the lesson. Files are presented in pdf and word format for editing if required. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
Workplace Health and Safety game - Interactive digital vocabulary challenge powerpoint
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Workplace Health and Safety game - Interactive digital vocabulary challenge powerpoint

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This fun visual game can be used as a warm-up to a lesson on Health and Safety, or at the end of a lesson as a quick quiz. How the game works: The PowerPoint computer based game can be played in teams or as a group / class activity. The objective is to reveal what is behind the numbers on the presentation, one square at a time. Each team picks a number and answers a question. (Questions and answers are provided in the worksheet). If they answer the question correctly, then they can click on a number on the PowerPoint presentation to display a portion (square) of the picture in the background. The background picture is slowly revealed. The first team to identify the background picture wins. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
Summarising non fiction text and articles - Powerpoint and Worksheets
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Summarising non fiction text and articles - Powerpoint and Worksheets

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This 15 slide powerpoint training presentation shows learners show to summarise text. This is an essential skill that takes practice to master. The resource also contains worksheets that complement the presentation. Files are available in pdf and ppt editable format. Presentation Content: What does summarising mean? Strategies to use when summarising – Nutshell method What Not to Summarise Task 1 – Write a summary about yourself Task 2 – Summarise a passage – example answer provided Task 3 – Group Activity – summarise an article ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
Assertiveness Skills - Workbook and PowerPoint Presentation
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Assertiveness Skills - Workbook and PowerPoint Presentation

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This 10 page resource looks at different forms of communication and their application in the workforce. It is an interactive lesson that looks at passive, aggressive, assertive and indirect behaviours. There is opportunity for pair work and group work activities and discussion that explores the best way to handle situations. The PowerPoint presentation is an interactive lesson that covers Passive, Aggressive and Assertive behaviour types. It covers self confidence, definitions and the use of "I" statements for effective communication. The video gives some good examples and phrases that can be used to practice assertiveness. I have used this with small groups of learners and it has been very well received. The session concludes with students carrying out roleplay activities. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources