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Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.

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Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.
Health and Safety Workplace Incident / Accident / Near Miss Lesson
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Health and Safety Workplace Incident / Accident / Near Miss Lesson

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This resource contains documents that are useful to use when teaching about workplace forms. They provide good examples with graphics of Accident and Hazard forms. Learners can enter in their workplace forms and also their specific workplace examples of accidents, incidents and hazards that could affect the safety of themselves and others in the workplace. The documents can be edited for specific company details. There is also a standard form that can be filled out as an activity for students.
Customer Service Skills Worksheets and Activities
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Customer Service Skills Worksheets and Activities

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These worksheets are an excellent way to start learners thinking about customer service and the role it plays in the business. They contain definitions and brainstorming activities as well as written work activities that capture personal experience with thought provoking questions. They lead up to providing good examples to produce roleplays with. Additionally there is a self analysis survey for learners to complete. It is titled 'Customer Service Self analysis for your and your centre' (Daycare) I have used these resources when teaching early childhood educators, retail staff and other service industries. The resource includes answers and are available in both pdf and .doc format for editing purposes if required. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
Job Interview Skills PowerPoint Training Presentation complete lesson with tasks
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Job Interview Skills PowerPoint Training Presentation complete lesson with tasks

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This 46 slide presentation is a complete lesson that shows learners how to conduct themselves, prepare for and complete a job interview. It addresses questions that will arise during an interview and suggested responses. It is interactive in that there are tasks for learners to complete in pairs and groups. The lesson concludes with mock interview practice by participants. It is provided in a ppt editable version and a pdf. Topics Covered: Sharing Experiences Types of Interviews Stages of an effective interview The PAR technique Body Language Three most feared Questions Practice a Mock Interview ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
Customer Service Exceptional Skills Bundle
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Customer Service Exceptional Skills Bundle

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This bundle has some great activities for introducing customer service skills to learners. It includes: - 30 Slide Customer Service Powerpoint - Customer Service Skills Worksheets and Activities - Telephone etiquette Roleplay cards with message template - Complaint resolution using the TACTICS method Files have been provided in both pdf and editable versions.
Conflict Management Powerpoint Presentation and Worksheet Lesson - Workplace
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Conflict Management Powerpoint Presentation and Worksheet Lesson - Workplace

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This resource is a 20+ slide PowerPoint presentation that tackles the issue of Conflict Management in a positive light. It covers definitions, examples, behaviours (competing, avoiding, accommodating, compromising and collaborating) and tasks for learners to complete. The PP and Word files are editable in the event that you need to make changes to suit your audience. Topics: Definition and Examples Key Facts about Conflict Conflict Management Styles Skills to Manage Conflict Task Challenges It is a complete lesson and encourages interactivity from learners. There are also two YouTube videos embedded within the presentation. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
CV Templates
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CV Templates

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This resource contains two CV templates that you can fill in with your own information. The CV's are formatted and have space for you to type in your specific information. There are prompts to help you with this. They are standard CV's and it will generally be up to personal preference as to which one you will choose to use. It would be useful to have basic word skills to work with the documents. Delete any information not required by selecting and using the Delete key. Remember a hard page break is Ctrl Enter. Use this instead of just continually using the enter key as this can muck up formatting.
Summarising non fiction text and articles - Powerpoint and Worksheets
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Summarising non fiction text and articles - Powerpoint and Worksheets

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This 15 slide powerpoint training presentation shows learners show to summarise text. This is an essential skill that takes practice to master. The resource also contains worksheets that complement the presentation. Files are available in pdf and ppt editable format. Presentation Content: What does summarising mean? Strategies to use when summarising – Nutshell method What Not to Summarise Task 1 – Write a summary about yourself Task 2 – Summarise a passage – example answer provided Task 3 – Group Activity – summarise an article ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
Teamwork - Collaborate within a team or group to meet an objective
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Teamwork - Collaborate within a team or group to meet an objective

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This is a 20 slide powerpoint presentation that covers teamwork, goals and objectives. It covers Bruce Tuckman's model of Forming, Storming, Norming, Performing and Adjourning. Dr Bruce Tuckman published the Forming, Storming, Norming, Performing model in 1965 then added the fifth stage, Adjourning, in the 1970's. The model outlines how a team develops and changes as it matures and its members gain more knowledge and understanding. This is an excellent resource to use when any teamwork is required so that members have a full awareness of the processes that occur during different phases of a project. This resource is a 20 slide professional presentation that should be viewed before teams take on a project of any sort or size. It is presented in pdf and ppt format. There is also a word printout for the teacher / facilitator with extra notes on the topics. This can be used as a lesson plan. The following topics are covered: Making Decisions as a Team Defining Objectives using Smart Goals Roles and Responsibilities Expected Behaviours and Attitudes Bruce Tuckman Model for Team Collaboration ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
Listening and Speaking Game ESOL
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Listening and Speaking Game ESOL

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This game can be used for ESOL learners to practice their speaking and listening in a fun way. It is similar to snakes and ladders. You use a dice and a board and play in teams. You can print this sheet out and laminate it if you like to keep it clean and readily available for repeated use. I have left it in a Word document so that you can edit it and change some of the topics to make it relevant to what you are teaching.
Effective Email Communication - Writing Emails Powerpoint Presentation
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Effective Email Communication - Writing Emails Powerpoint Presentation

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This resource is a Powerpoint Presentation that can be used to train people on how to write emails effectively. I have used this on a leadership course and it was well received. There are some time saving gems in here that can be easily implemented into your work day. There are also tasks that can be completed in pairs or groups. Lots of areas for discussion. Also a good opportunity for businesses to think about and discuss best practice for their own organisation. The average office worker receives around 80 emails each day. With that volume of mail, individual messages can easily get overlooked. Follow these simple rules to get your emails noticed and acted upon: Don't over communicate by email. Make good use of subject lines. Keep messages clear and brief. Be polite. Check your tone. Proofread. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
Microsoft Excel for Beginners Workbook and Tasks
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Microsoft Excel for Beginners Workbook and Tasks

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This resource contains training manuals and associated files that are suitable for new Excel users and those that want a refresher. It contains information on basic spreadsheet setup, basic formula, creating charts, formatting and much more. Included within the workbook are instructions, a crossword for Excel Vocabulary and exercises. This is a 38 page workbook. The step by step training manual has exercises that students can bring up on their computer to easily practice the skills demonstrated. It can be run as a workshop or stand alone resource to work through individually. A sample file has now been included for students to work through in Excel format. A full list of shortcut keys is also included at the back of the workbook. Files are provided in both pdf and word format for editing. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
Adding and Subtracting Time - Powerpoint that shows how to do this
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Adding and Subtracting Time - Powerpoint that shows how to do this

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This resource is a powerpoint presentation that shows how to add and subtract time using simple maths rules. It has an example of an easy and more challenging task. I use this in the workplace with groups of learners when practicing filling out timesheets. They can follow the examples given with answers and then create their own examples to test each other on.
Workplace Bullying Interactive PPT and Worksheets
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Workplace Bullying Interactive PPT and Worksheets

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This resource tackles the delicate subject of Workplace Bullying. Studies show that it is alive and well and is often swept under the carpet. This presentation is an interactive lesson that gives strategies for coping with Bullying in the workplace from an Employee and Management perspective. The resource contains a professionally designed PP, Teachers notes, and worksheets for learners. Within the PP are links to videos that form part of the lesson. Files are provided in pdf, powerpoint and word formatting allowing editing if required to suit your audience. Topics are as follows: - Definition of Workplace Bully - Recognising the four types of Bullies - 5 key facts about Bullying - What is not Bullying - What to do if you are Bullied - The responsibilities of Management - Three Task Challenges - Scenarios
Christmas Word Search with Answers
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Christmas Word Search with Answers

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This is a fun Christmas Activity that can be used as a gap fill or early finisher. It contains 18 common Christmas words. Suitable for all ages, and for ESL. It comes in a pdf and word format in case you want to edit any descriptions to suit your learners.
Microsoft Word 2019 Beginners Training Manual and Exercise Workbook
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Microsoft Word 2019 Beginners Training Manual and Exercise Workbook

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This is a training manual for Microsoft Word Beginners. It is accompanied by a separate Workbook for students / learners to complete practice exercises on. Both files come in Word format and PDF format and are full of screen shots to make step by step instructions as visual as possible. Suitable for trainers and teachers either as an Instructional resource or as a digital resource for students to work through themselves. It is suitable for secondary level, homeschool, workplace, esl. It can be used as a digital resource for students to work through on their own, or a teacher facilitated resource. Learning Outcomes: Identify the elements of the Word window. Create and save documents. Navigate through a document and select text using quick methods. Understand different Views within Word. Cut, Copy and Paste information. Set page margins and orientation of a document. Use the Spelling and Grammar Checkers. Use formatting tools to enhance the presentation of a document.
Meetings - planning and running them - ppt presentation and worksheets
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Meetings - planning and running them - ppt presentation and worksheets

2 Resources
Running a successful meeting is an essential business skill. Much time can be wasted in unproductive meetings. This PowerPoint presentation will take you through all the steps from creating an agenda to running the meeting, to summarizing. It is an interactive presentation that includes teachers notes for additional information and ideas to use with learners / students. It also includes worksheets, processes and templates for learners / students to use throughout the lesson. The files are editable and are provided in both pdf, power-point and word format. Learning Objectives: To save an organization time and money by running meetings efficiently. To understand the importance of planning a meeting. To be able to create and use documentation associated with running a meeting The files are editable and are provided in both pdf, powerpoint and word format.
English Language Bundle - ESOL / ELS English as a second language
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English Language Bundle - ESOL / ELS English as a second language

11 Resources
Separate resources that can be used as icebreakers, warmers, parts of lessons, and in some cases whole lessons. Developed for Adults. Business emails - 20 page e-book The Verb 'To Be' simple present Future tense diagrams and activities Homophones Synonym and Antonym worksheets and activities Present and past tense irregular verb game Things in Common Icebreaker Giving good verbal instructions Small Talk Presentation - Interactive lesson
Customer Service training - Telephone Etiquette Roleplay Cards and message pad template
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Customer Service training - Telephone Etiquette Roleplay Cards and message pad template

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This resource contains various phone call situations written on role play cards that occur at work. It also contains a set of blank cards for learners to make up their own scenarios as well as message pad templates. Learners can role play situations and practice their telephone answering skills. It is important that the person answering the call uses correct telephone etiquette and takes down the message accurately. They can be used as part of or a whole lesson on telephone etiquette, which is an important customer service skill. Instructions: 1. Use the Word document to make any changes to the scenarios. Go straight to 2 if no changes are required. 2. Print out as many copies of page 3 as you need. (Will depend on number of pairs). 3. Cut out with scissors or guillotine 4. Page 5 contains phone message pads. Use them to take messages. To do the activity, all you need is two students, one with paper and pen for taking a message. Have your students sit back to back so they cannot use non-verbal cues to understand what their partner is saying. That way the role-play will be more like a real telephone conversation. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
Workplace dilemmas' and ethical issues activity with card deck
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Workplace dilemmas' and ethical issues activity with card deck

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This resource contains a pack of 16 cards that bring up issues of ethical dilemmas that can be faced at work. It also contains a set of blank cards. They can be used in the following ways: • Warm up activities / lesson starters • Part of a lesson on ethics, morals, values • End of lesson activity • Discussions • Games Instructions: 1. Use the Word document to make any changes to the scenarios. Go straight to 2 if no changes are required. 2. Print out the cards sheet that you want to use. 3. Cut out with scissors or guillotine 4. Shuffle the deck and let learners choose a card. Learners express their opinion and then the group discusses whether they agree or disagree. 5. Optionally, have the group make up their own workplace dilemmas using the black sheet and try them out with each other in teams. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
Microsoft Word Shortcut Keys A-Z
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Microsoft Word Shortcut Keys A-Z

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This resource is a worksheet that contains a list of Word shortcut keys from Ctrl A to Ctrl Z. Learners fill out the worksheet to the best of their ability either individually or as a group exercise. An answer sheet is provided. They can then go and try out all the shortcuts for themselves.