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Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.

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Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.
Customer Service Skills  - Powerpoint Presentation - Comprehensive Lesson
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Customer Service Skills - Powerpoint Presentation - Comprehensive Lesson

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This resource is an interactive PowerPoint presentation (30 slides) that focuses on Customer Service Skills in the workplace. It is a ready to teach package. Also included is a teachers / facilitators document with notes next to slides that has answers and suggested activities while working through the presentation. It is provided in both pdf , ppt, and word format for editing if required. The lesson contains the following topics: Customer Service Definition Poor vs Exceptional Service Why Exceptional Service is Important Practical Tips to Provide an Exceptional Customer Service Experience Scenario based role play activities – good and bad examples from You tube clips ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
Customer Service Exceptional Skills Bundle
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Customer Service Exceptional Skills Bundle

5 Resources
This bundle has some great activities for introducing customer service skills to learners. It includes: - 30 Slide Customer Service Powerpoint - Customer Service Skills Worksheets and Activities - Telephone etiquette Roleplay cards with message template - Complaint resolution using the TACTICS method Files have been provided in both pdf and editable versions.
Writing a Standard Operating Procedure Lesson (SOPs)
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Writing a Standard Operating Procedure Lesson (SOPs)

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Use this resource to introduce learners to the basics of writing a standard operating procedure for the workplace. This can also be used for Workplace Instructions. It contains a worksheet with definitions and top tips to write an effective procedure and a template for learners to use to write their procedure. It is available in both word and pdf format so that changes can be made if required.
Assertive Communication Skills Workbook - Editable - No prep
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Assertive Communication Skills Workbook - Editable - No prep

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This 16 page resource looks at different forms of communication and their application in the workforce. It is an interactive lesson that looks at passive, aggressive, assertive and indirect behaviours. There is opportunity for pair work and group work activities and discussion that explores the best way to handle situations. Two workbooks are provided. One for students to work through either paper based or digitally on Word, and a Teacher workbook that contains answers. I have used this with small groups of learners and it has been very well received. The session concludes with students carrying out roleplay activities.
Microsoft Office Crossword Puzzles
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Microsoft Office Crossword Puzzles

5 Resources
This resource contains crossword puzzles for Word, Excel, PowerPoint and Outlook. It’s a great way to get students engaged in learning the vocabulary around the software package they are working on. The crosswords can be printed out and worked on individually, in pairs or as a group activity. My adult learners really enjoy this aspect of the lesson. It can be carried out at the beginning or the end of the lesson.
Communication skills in the Workplace Bundle
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Communication skills in the Workplace Bundle

14 Resources
Your students will find these lessons engaging, fun and interactive. This bundle contains essential communications skills for the workplace and classroom. Worksheets, activities and Powerpoint Presentations that are fully editable. Included: Active Listening Assertive Communication Complaint Resolution Conflict Management Styles Customer Service Skills Worksheet Feedback model Giving verbal instructions Goal Setting H&S Values Time Management Teamwork No preparation is required.
ESOL Homophones Activities and Games
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ESOL Homophones Activities and Games

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Homophones are words that have the same sound (pronunciation) but different meaning and (usually) different spelling. Included in this document are 66 pairs of common homophones. These can be printed, laminated, cut out and used in various activities to practice correct spelling, pronunciation and meaning of words. There is a pdf file and a word document so that you can edit if you wish to put in your own subject homophones. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
Presentation Skills Card Deck Activity
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Presentation Skills Card Deck Activity

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This resource contains a pack of 16 cards that bring up issues that can be faced while delivering a presentation. It also covers best practice skills. It is advisable to prepare well before delivering a presentation and know how to address these issues. It also contains a Trainers Answer Sheet. The card deck can be used in the following ways: • Warm up activities • Part of a lesson on presentation skills. • End of lesson activity • Discussions • Games Instructions: 1. Use the Word document to make any changes to the scenarios. Go straight to 2 if no changes are required. 2. Print out the cards sheet that you want to use. 3. Cut out with scissors or guillotine 4. Shuffle the deck and let learners choose a card. Learners express their opinion and then the group add any other ideas. You have a trainer’s answer sheet available. 5. Optionally, have the group make up their own presentation issues using the black sheet and try them out with each other in groups. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
Summarising non fiction text and articles - Powerpoint and Worksheets
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Summarising non fiction text and articles - Powerpoint and Worksheets

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This 15 slide powerpoint training presentation shows learners show to summarise text. This is an essential skill that takes practice to master. The resource also contains worksheets that complement the presentation. Files are available in pdf and ppt editable format. Presentation Content: What does summarising mean? Strategies to use when summarising – Nutshell method What Not to Summarise Task 1 – Write a summary about yourself Task 2 – Summarise a passage – example answer provided Task 3 – Group Activity – summarise an article ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
Health and Safety basic Crossword Puzzle and Mix and Match Worksheet
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Health and Safety basic Crossword Puzzle and Mix and Match Worksheet

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This resource features a basic Health and Safety Crossword puzzle and a Mix N Match Activity using the same Word Bank. Suitable for workplace training and ESL / ESOL learners. These activities are ready to use. Simply print out and go. Answer keys are provided. File formats are easily editable being provided as a Word and pdf.
Print Handwriting for Adults and Teens - PowerPoint Presentation and Worksheets
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Print Handwriting for Adults and Teens - PowerPoint Presentation and Worksheets

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Do your students want to improve their print handwriting? This resource has been created for adults and teens that want their writing to improve to make it clearer and easy to read. This is an essential life skill and will serve them well in the workplace. The Packet contains a PowerPoint interactive presentation with accompanying worksheets for practice contained in an e-book. You can print off the e-book or print off individual practice sheets from the e-book. Topics: What is good handwriting? Vocabulary associated with handwriting Warmup for Writing Letter formation Letter groups Pangrams Form filling Signatures Tips for improving handwriting I often hear people say that they hate their handwriting, or that no one can read it. It is such an important part of communication. Even with email and the internet being a big part of written communication you cannot replace the benefit of a hand written note or message on a card. Not to mention that many workplace forms still need to be filled out manually and it is so important that the writing is clear. I have used this in my workplace training sessions and learners have enjoyed it and noticed improvements within 10 days of practice. I wanted to get away from all the babyish resources that are just not appropriate to teach adults with. I hope you enjoy this.
Ice Breaker - Things in Common Activity
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Ice Breaker - Things in Common Activity

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This activity is for learners to get to know more about each other. It can be used as a warmer or ice breaker at the beginning of a lesson. Hand out the worksheet and have students work in pairs to fill it in. They need to talk to other people in the class to find out anything that they may have in common. Works well for a speaking activity. Is a lot of fun!
Adding and Subtracting Time - Powerpoint that shows how to do this
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Adding and Subtracting Time - Powerpoint that shows how to do this

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This resource is a powerpoint presentation that shows how to add and subtract time using simple maths rules. It has an example of an easy and more challenging task. I use this in the workplace with groups of learners when practicing filling out timesheets. They can follow the examples given with answers and then create their own examples to test each other on.
Listening and Speaking Game ESOL
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Listening and Speaking Game ESOL

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This game can be used for ESOL learners to practice their speaking and listening in a fun way. It is similar to snakes and ladders. You use a dice and a board and play in teams. You can print this sheet out and laminate it if you like to keep it clean and readily available for repeated use. I have left it in a Word document so that you can edit it and change some of the topics to make it relevant to what you are teaching.
ESOL Future Tense Diagram and Worksheet
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ESOL Future Tense Diagram and Worksheet

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This diagram can be printed out for ESOL learners who are studying the future tenses. It covers Present Continuous, Present Simple, Be going to and Will. The diagram demonstrates both useage and form and provides examples. The can be incorporated into a lesson or used on its own. It also has a handout for students to complete. They do this by writing their own sentences into the speech bubbles using the correct form. When I used it, I had a colour copy enlarged to A3 and also provided the learners with an A4 copy. They very much appreciated it.
English Language Bundle - ESOL / ELS English as a second language
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English Language Bundle - ESOL / ELS English as a second language

11 Resources
Separate resources that can be used as icebreakers, warmers, parts of lessons, and in some cases whole lessons. Developed for Adults. Business emails - 20 page e-book The Verb 'To Be' simple present Future tense diagrams and activities Homophones Synonym and Antonym worksheets and activities Present and past tense irregular verb game Things in Common Icebreaker Giving good verbal instructions Small Talk Presentation - Interactive lesson
Small Talk for ESOL and Workplace - Powerpoint Interactive Training Presentation
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Small Talk for ESOL and Workplace - Powerpoint Interactive Training Presentation

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This resource contains a 20 slide editable PPT presentation and pdf file suitable for ESOL, ESL and workplace learners. Small Talk is an essential communications skill. The presentation is colourful, to a professional standard and has lots of clip art and activities for learners to engage in. It also has a printout for the teacher that gives directions for activities for each slide that is useful as a Lesson Plan. Learning Objectives: Understand the meaning of Small Talk. The benefits of using it. Know when it is appropriate to use. Understand what Small Talk is not. Be able to engage in Small Talk. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources Please remember to Follow Me to receive further updates and new resource offerings. Thanks.
Easter Crack the Code worksheet with answer key
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Easter Crack the Code worksheet with answer key

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This is a great Crack the Code puzzle to use to review vocabulary around the theme of Easter. There are 12 words listed. Can be used for ESL, workplace training, or classrooms as part of a lesson, as an activity for early finishers or just a fun challenge to begin or wrap up a lesson. The files come in both pdf and word versions in case minor changes are required for your audience. Words: Christian Easter Bunny Easter Easter Egg Hunt Resurrection Easter Egg Crucifixion Celebration Easter Basket Hot Cross Bun Cross Good Friday
Active Listening Skills Activity
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Active Listening Skills Activity

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This group activity is a good way to set the scene for encouraging good listening skills within the workplace and / or classroom. I use this activity in my workplace training sessions to set the scene to talk more about effective communication in particular Active Listening Skills. It is well received and all have a good laugh at the end when all is revealed!
Health and Safety Workplace Bundle 1
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Health and Safety Workplace Bundle 1

5 Resources
Lesson Starter / Warmup Start the lesson with a fun dice game focussing on Personal Protective Equipment. Move on to a mix and match group activity exploring common words taken from H&S Policies. Mental health awareness reading passage and comprehension questions. Ensure learners know about the forms to use in the workplace and when to use them with the Workplace Incident / Accident / Near Miss lesson and the Template to be filled in when an incident occurs. Finish off with a fun crossword puzzle that reinforces the same words learnt previously. Lots of room for discussion in these topics.