AQA GCSE Business Studies Customer Services/ICT
ICT in business and Customer Services project. There are 4 lessons worth here in a nice project about customer services. The students watch the hilarious corporate videos on youtube, then try to make their own. Looking at what needs to be covered in customer service videos, why companies invest in this kind of training etc. Has GCSE levelled criteria and lots of tasks. Customer service, ICT, IT, filming, Videos, Business, Communication


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  • Case study Customer Service.docx
  • Customer service.docx
  • Customer Service1.pptx
  • Customer Service2.pptx
  • ICT customer service.pptx
  • The use of ICT in customer Services.docx

About this resource


Created: Jun 22, 2013

Updated: Sep 3, 2014

docx, 21 KB

Case study Customer Service

docx, 92 KB

Customer service

pptx, 182 KB

Customer Service1

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