City & Guilds Unit 404 - Effective Communication - Workbook/Final Assignment

This series of resources have been created for those Teaching and Studying the City & Guilds Employability Skills Award/Certificate/Diploma (5546)

The qualification itself is made up of many Units all of which require assessment that can present evidence and demonstrate that all learning outcomes have been met.

These Workbooks include various challenges, activities and tests to prove learners understanding and collate the evidence required to confirm they have met all outcomes. Each page has a header that includes the individual outcomes covered, which can be assessed and then signed off.

The workbook can be delivered as individual worksheets or as a final assignment that would normally follow 2 - 3 sessions of underpinning knowledge, group activities, research tasks and relevant delivery.

This particular instalment in the series focuses on the importance of Effective Communication and making applications and covers the following criteria.

Level 1- UNIT 404- Effective Communication

Understand why effective communication is important
Understand the difference between confident, aggressive, passive and assertive behaviour
Know the difference between positive and negative feedback

Other Units in this series are available on TES and within the SmartBooks Resource Shop

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  • Unit-404---Effective-Communication.pdf
  • Unit-404-Sample.pdf

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Created: Oct 28, 2018

Updated: Nov 21, 2018

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