Worksheet (print back-to-back) to accompany Channel 4 TV programme aired on 2nd February focussing on customer service. Record it while you can from 4OD at: http://www.channel4.com/programmes/mary-portas-secret-shopper/4od#3158376
Tes classic free licence
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As you can see from the date of the resource, it is almost 8yrs old, which is why it is now difficult to find the programme that the resource goes with - however I have left it there in case someone still has a copy of the programme recorded. It's a FREE resource. My advice would therefore be, if you don't have anything nice to say, don't say anything at all - especially since you only take and do not share!!
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