“Customer awareness & Creativity” is an 18 page A4 workbook for students to complete on their own, working independently, with the support of a teacher or tutor. It is one of a series of modules that make up the My Work programme, aimed at young people who want to learn about how to improve their knowledge of how to get a job. It has been written by a team with many years of experience in designing and delivering employability skills
This module introduces the basic concepts of customer awareness that apply in any organisation. The design is well presented and colourful, and includes learning aims, a range of information and exercises, space for recording answers and a reflective log at the end to review learning. Students will consider the difference between internal and external customers and the impact of good and bad service to any organisation. The second part of the module covers the relationship between creativity and problem solving and why these are valuable skills in the workplace. Students will go on to try out two methods and templates for problem solving. This workbook will be of value to any programme that includes employability, work readiness and general careers education. It can be used for whole lessons or as part of a tutorial or enrichment session. NB: The workbook is presented in PDF Format.
This module introduces the basic concepts of customer awareness that apply in any organisation. The design is well presented and colourful, and includes learning aims, a range of information and exercises, space for recording answers and a reflective log at the end to review learning. Students will consider the difference between internal and external customers and the impact of good and bad service to any organisation. The second part of the module covers the relationship between creativity and problem solving and why these are valuable skills in the workplace. Students will go on to try out two methods and templates for problem solving. This workbook will be of value to any programme that includes employability, work readiness and general careers education. It can be used for whole lessons or as part of a tutorial or enrichment session. NB: The workbook is presented in PDF Format.
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