This document guides learners through the importance of getting email etiquette right, how to structure an email and how to proof read their written work.
Learners are then asked to attempt a previous exam question on writing formal email and check their work using a proof reading checklist and the Eexcel / Pearsons marking criteria.
The document has gathered information from other sources which are referenced accordingly.
Designed to be used by level 1 functional skills learners.
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