pdf, 1.17 MB
pdf, 1.17 MB
pptx, 1.27 MB
pptx, 1.27 MB
docx, 1.18 MB
docx, 1.18 MB
pdf, 688.54 KB
pdf, 688.54 KB
Email is the most common form of communication in the workplace and it is important to get it right. The Resource contains an e-book that contains six critical steps to ensuring your email is delivered to the recipient in a professional manner. Common mistakes have been addressed for those that have English as a Second Language and there are some practical exercises to be completed around grammar within. The answers are also supplied.

The second resource is a PowerPoint presentation that is useful for leadership coaching. It is interactive, and in the notes page of the presentation there are examples of activities for the learners to participate in as you work your way through the presentation.

The average office worker receives around 80 emails each day. With that volume of mail, individual messages can easily get overlooked. Follow these simple rules to get your emails noticed and acted upon.
Don't overcommunicate by email.
Make good use of subject lines.
Keep messages clear and brief.
Be polite.
Check your tone.
Proofread.

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Communications, Workplace, ESOL and Computing Resources

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