Classified pastpaper questions
Unit 3. Customer Care Classified IGCSE Q&A/ 0471- Travel & Tourism Subject.
3.1 Deal with customers and colleagues – “the moment of truth”
3.2 Identify the essential personal skills required when working in the travel and tourism industry
3.3 Follow basic procedures when handling customer enquiries, making reservations and payments
3.4 Use reference sources to obtain information
3.5 Explore the presentation and promotion of tourist facilities
Something went wrong, please try again later.
This resource hasn't been reviewed yet
To ensure quality for our reviews, only customers who have purchased this resource can review it
Report this resourceto let us know if it violates our terms and conditions.
Our customer service team will review your report and will be in touch.
£1.99