Customer Service
Customer Service is the part of a business’s activities that is concerned with meeting customer’s needs as fully as possible.

The activities and tasks in this lesson resource will help students to apply their knowledge and understanding about the key features and benefits of good customer service, using well known business examples such as Morrisons.

Students will also develop their key analysis and judgement skills (vital for success in exams) by analysing and evaluating ways in which different businesses can improve their customer service.

This lesson resource comes complete with scenario activities, as well as a PowerPoint Presentation and a Lesson Plan Proforma, making it a great resource for an observation.
Save for later
  • Customer-Service-Lesson.pptx
  • Customer-Service-Scenarios.docx
  • Customer-Service-Lesson-Planning-Form.docx

About this resource


Created: May 13, 2016

Updated: Feb 22, 2018

pptx, 494 KB


docx, 135 KB


docx, 20 KB


Report a problem

Tes Paid Licence

How can I re-use this?