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Difficult Conversations Toolkit – Scripts & Guidance for Students, Parents, Behaviour & Safeguarding

A complete toolkit for handling challenging conversations confidently, calmly and professionally.

This resource provides ready-made scripts, phrasing, prompts and guidance for the conversations teachers, tutors and pastoral staff find the hardest.
From behaviour escalations to sensitive safeguarding disclosures, this pack gives staff the exact language to use — calm, neutral, de-escalating, and professionally safe.

Designed for all settings: primary, secondary, SEMH, inclusion, pastoral teams and safeguarding leads.

What’s Included

A fully structured guide covering:

Difficult Conversations with Students

Defiance and refusal

Emotional shutdowns

Anxiety spirals

Low-level disruption

Challenging authority

Restorative dialogue scripts

Boundaries & consequences language

Difficult Conversations with Parents & Carers

Behaviour concerns

Academic underperformance

Attendance/punctuality issues

Safeguarding alerts

Sensitive feedback

Managing complaints calmly

Email/phone scripts

Behaviour Management Conversations
De-escalation scripts

“Repair not punish” phrasing

Reset and re-entry conversations

Setting expectations without conflict

Supportive accountability language

Safeguarding & Sensitive Issues

“What to say / what not to say”

Trauma-informed scripts

Keeping disclosures safe

Next steps wording

Staff boundaries and recording guidance

Why This Toolkit Works

Uses calm, neutral, professional language
Reduces anxiety for staff delivering tough messages
Supports ECTs and non-teaching staff
Protects staff by promoting safe phrasing
Encourages consistency across teams
Completely editable

Perfect For:

Teachers

ECTs / trainee teachers

Form tutors

Pastoral teams

Behaviour leads

Safeguarding teams

SEN/SEMH staff

Senior leaders

Bonus Materials (Optional to Include)

Conversation flowcharts

Quick-reference scripts

Do/Don’t phrasing lists

Get this resource as part of a bundle and save up to 47%

A bundle is a package of resources grouped together to teach a particular topic, or a series of lessons, in one place.

Bundle

Ultimate Behaviour, SEMH & Pastoral Leadership Bundle

Ultimate Behaviour, SEMH & Pastoral Leadership Bundle Everything you need for whole-school behaviour, SEMH support, pastoral systems, and high-quality interventions — in one complete package. This comprehensive bundle brings together 16 of my best-selling behaviour, SEMH, CPD, pastoral and intervention resources, designed to save teachers hours of planning and give schools a fully joined-up system for behaviour, wellbeing, pastoral support and classroom management. Perfect for: Pastoral leads • Heads of Year • Behaviour Managers • SEMH leads • SENCOs • Classroom teachers • Tutors • Support staff • DSLs What’s Included • Behaviour Intervention Programme – 6 Weeks Structured behaviour change programme with lessons, worksheets, activities and tracking. • Core Behaviour Habits Daily routines, habits and scripts that transform behaviour culture. • Core Behaviour Skills Explicit teaching of emotional recognition, communication, respectful disagreement, resilience and more. • De-escalation & Crisis Management (£6.99) Staff training, scripts, strategies, worksheets and scenarios to prevent and calm crisis moments. • Difficult Conversations Toolkit Step-by-step guides, scripts, planning sheets and real examples for parents, students and staff discussions. • First Day Back – Tutor & Registration A complete “first day back” PowerPoint and student tasks including SMART targets and future-self letters. • Identity & Self-Esteem SEMH Programme – 6 Weeks Weekly lessons, tasks, identity-webs, self-esteem development and reflection activities. • Parent Communication Templates Professional, time-saving templates for praise, concerns, incidents, behaviour updates and wellbeing. • Project to Tackle Racism & Promote Inclusion A complete pupil-facing resource promoting belonging, empathy and inclusion. • Self-Esteem & Motivation Intervention Pack – 10 Sessions Fully structured sessions with worksheets, tasks and motivation-building tools. • SEMH Assessment & Intervention Mega Pack Student assessments, screening tools, intervention menus, scoring sheets and staff guidance. • SEMH Staff CPD – Practical Strategies Staff training with practical approaches for supporting SEMH students in class. • The ENGAGE Programme – 6-Week Behaviour, Motivation & Self-Regulation Full programme including PowerPoints, teacher notes, assessment and student tasks. • Whole-School Behaviour Management Mega Pack Complete behaviour system: policy, staff CPD, scripts, routines, student PowerPoints, worksheets and more. • Basic Academic & Welfare Review (Free) A simple review tool for tutors and pastoral staff. • Internal Monitoring Report (Free) Clear, structured monitoring for behaviour, engagement and academic concerns. Why This Bundle Works ✔ Whole-school consistent language across habits, routines and expectations ✔ Evidence-informed SEMH strategies that staff can use immediately ✔ Ready-to-deliver lessons, CPD and interventions – no planning required ✔ Suitable for individual students, groups, classes and whole-school systems ✔ Perfect for behaviour leads looking to raise standards quickly and sustainably Who This Bundle Is For This complete package is ideal for any school looking to: Improve behaviour culture Build consistent routines and expectations Develop staff confidence in managing challenging behaviour Support students with SEMH needs Strengthen pastoral systems Provide impactful interventions and practical classroom strategies

£34.99

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