Front of House Job Roles in a Restaurant

This complete lesson introduces students to Front of House (FOH) roles and responsibilities within the hospitality and catering industry. Designed for KS3 or WJEC Level 1/2 learners, it helps students understand how FOH staff contribute to excellent customer service in a restaurant setting.

Learning Focus
Students will explore what happens at the front of a restaurant, from greeting customers to serving meals and recognise the key skills needed for each role.

By the end of the lesson, students will be able to:

• Identify and describe key Front of House job roles
• Explain the responsibilities and skills required in each position
• Work collaboratively through role-play activities to demonstrate effective customer service

What’s Included

• Full PowerPoint lesson (approx. 50 minutes)
• Starter recap quiz to check prior knowledge
• Job role scenario cards (waiter, maître d’, receptionist, host, bar staff, cashier)
• Pair or group role-play task exploring customer interactions
• Plenary reflection questions and self-assessment task
• Printable student worksheet for note-taking and participation