Functional Skills, Writing - Level 2 (Writing to Complain)

This resource is designed for a Functional Skills Level 2 English Writing task, specifically focusing on writing a formal letter of complaint. There is a visual spelling activity for dyslexic learners.

The key features of this resource include:

Writing Task and Scenario
Task Type - Write a formal letter of complaint.

Learning Support and Structure
Key Vocabulary: A list of words relevant to the task, such as unsatisfactory, colleague, compensation, and distress, is provided for familiarity.

Spelling Practice (Emoji Code)
Words are encoded using picture symbols and an Alphabetical Emoji Code Key to help strengthen visual memory and spelling.

Sentence Fragment Matching Activity
This requires matching sentence beginnings and endings to form complete and accurate sentences, based on the complaint letter’s content.

Model Text
A complete, correctly formatted formal letter of complaint is provided as an example, detailing the issues encountered and seeking a 50% refund.

Independent Writing Task
Follow-up Task: An “Independent Writing” task to write a Formal Email of Request based on a scenario about a damaged, stale, and misspelt birthday cake.

Writing Frame
A structured writing frame is offered to assist with the independent email task, providing prompts for the subject line, salutation, complaint details, and requested resolution.

Assessment Guidance
Mark Scheme: A detailed mark scheme is included, outlining the criteria for assessment across four sections: Content and Purpose, Format, Audience, and Tone, Organisation and Development, and Accuracy (SPaG).

Marking Criteria: Each section is graded on a scale, with descriptions for Excellent, Good, Satisfactory, Limited, and Unsatisfactory performance.**