Lesson (this went over 2 lessons) - identify the type of service by the photo - students then act out or draw each type of service using the information cards - they then create their own top trumps cards using the templates, discussing the features of different types of service - exam question at the end.
Information cards are small colourful cards with a photo of each type of service and description on one side and then an example, advantages and disadvantages on the back
Top trump card templates - with common criteria (i.e. speed of service, number of staff etc) for students to discuss
Lesson plan also included