Resources FAQs

Downloading Resources

My resource hasn’t downloaded. What should I do?

We understand it's frustrating when you can't download a resource you really need.

First, check that the internet browser you are using to access the Tes website is up-to-date. If you are using an old browser this can sometimes affect resource downloads.

If you're using the 'Download all files' button, check that your computer or device can handle Zip files, otherwise you may need to download each file individually from the 'Files Included' section. 

If you're still having trouble please email the details to us at help@tes.com. Be sure to include the link to the resource and its exact title so that we can help.

What if I don't want to download the resource as a Zip file?

When you download a resource that contains multiple files you can choose to download all the files at once (as a Zip file) by clicking the 'Download' button to the top right of the resource page.

However, you still have the option to download files one by one. Simply scroll down the resource page and click on the 'Files included' tab where all the individual resource files included in the resource will be listed. Click the download icon to left of the file to download it.

Why can't I open a resource file?

If you can't open a resource file, make sure the file you want to open has downloaded completely. The amount of time a file takes to download will depend on the size of the file and the speed of your internet connection.

You also need to ensure that you have the correct software installed for the type of file you are attempting to open. Some of the uploaded files will have been created for specific applications and interactive whiteboards. There are some viewers available, or alternatively there are limited trial versions that you can install.

How do I contact a resource author?

Some authors provide contact details on their Tes Shop pages or within their resource files. They may also include links to their social media pages on Facebook or Twitter where they can be contacted.

If you are having difficulty contacting a resource author, please email help@tes.com and we can message them on your behalf.

I’ve spotted resource content that I feel is inappropriate. Can I report it?

Yes. If you see a resource that you feel is inappropriate you can contact us by clicking on the 'Report a problem' link on the resource page or you can email us directly at help@tes.com. Be sure to include the reason you think it should be removed. 

As we are a community site, we have always encouraged our users to send feedback to each other and to evaluate resource quality through our rate and review system. It is our policy not to edit or change resource files unless they breach our terms and conditions. Resources that do not adhere to our terms and conditions may be removed from the website.

If you believe a resource contains material that you own and that you have not given permission to be used in this manner, please see our takedown policy for details of how you can get in touch.

Buying Resources

Why are some resources free and some paid?

The decision to allow teachers to charge for the resources they share was made based on feedback from our members.

We recognise that many people share on a goodwill basis. The Tes website will remain free to join and anyone who wants to upload new free content can still do so.

How do I pay for resources?

Resources can be purchased on the website using a credit or debit card. You will be prompted to enter your payment information when you click 'Buy Now' on the resource page. You can choose to save your card details by ticking the 'Remember this card' box. You will also be given the option to apply a discount code should you have one. 

Once purchased, the resource will be saved in your 'My Resources' dashboard and you can download it as many times as you wish.

Can I preview a resource before I buy it?

The preview function on each resource page allows you to get a sense of the quality of the resource, to help you decide whether you would like to purchase it or not. The carousel on the resource page expands into a new window when double-clicked.

A one page document will show in the preview. The first page of a two-page document will be shown, with the second page omitted from the preview. The first and last pages of a three or four-page document will be shown, with the middle pages omitted. If a document has five pages or more, only the first, middle and last pages will be displayed

Can I buy resources on behalf of my school?

Yes, you have the option to add a School Licence (multi-user licence) to the resource. This option appears as a tick box on all paid resource pages, beneath the 'Buy Now' button. This licence covers all the same permissions as the current Teaching Resource License but with additions to allow the purchaser to share the resource with colleagues within their institution. You can view the full terms of this licence here.

At this stage, you will need to download the resource and email it to the colleagues who require it. In the future, we hope to allow buyers to share online permissions with other Tes-registered colleagues directly through the website.

Can you provide a VAT receipt for my purchase?

When you purchase a resource, we will send you an e-receipt containing our VAT information. If you don't receive your e-receipt, please email us at help@tesglobal.com so that we can ensure you are sent a duplicate.

What can I do if I am not satisfied with a resource I have purchased?

We want you to buy with confidence. If you are unhappy with a resource you have purchased we will issue a full refund in the form of a credit to your Tes account for the amount paid.  All we ask is that you make your request within 48 hours of purchase. Click here to request a refund or email help@tes.com providing us with your username and the link to the resource in question.

We would also strongly encourage you to leave a review on the resource page explaining why it did not meet your needs. This is an important community service and provides the author with a chance to put the issue right.

How do I redeem my discount or voucher code?

You will be given the option to enter a discount or voucher code at check-out.

You can find some helpful infographics here:

How to redeem a discount code

How to redeem a voucher code

If you come across any problems please get in touch with us at help@tes.com so we can get to the bottom of it for you.

Ratings and Reviews

How do I rate and review a resource?

You can rate and review a resource by clicking the 'Review this Resource' link underneath it. If you've downloaded the resource, you can also rate and review it within your 'My Resources' dashboard. If it's a paid resource, you will need to have purchased the resource before you can leave a review.

Can I respond to reviews on my resources?

Yes. Once logged in, you have the ability to respond to your resource reviews, connect with your customers and offer support or guidance. You can also keep track of your reviews and add replies within the 'Reviews' tab of your Author dashboard. Remember, all responses are public.

What should I do if I spot an inappropriate comment on a resource?

We will remove any comment or rating from a resource page that we deem unfair or not constructive.

If you see a comment that you feel is inappropriate you can contact us by clicking on the 'report' link above the comment or you can email us directly at help@tes.com. Be sure to include the reason you think it should be removed. 

How do I get my resource recommended by Tes?

Both free and premium resources are considered for recommendation by our Resource Panel, however, they cannot be granted on request. They are based on genuine comments and praise.

Licences and Copyright

What are Creative Commons licences?

Creative Commons is a public copyright licence created to support the spirit of sharing for free in an open internet. The use of a Creative Commons licence means an author can give people the right to share, use and build upon a resource that they have created.

We're always listening to our users’ feedback and we know that being able to download, change, adapt and share resources is a key part of a teacher’s working life – Creative Commons facilitates and protects this process.

You can find more FAQs about Licensing and Copyright here.

Information contained within these pages is intended as general guidance only. This information is not intended to be, and should not be, relied upon as legal advice. 
 

Why choose a Creative Commons licence for my resources?

When educators share resources informally with colleagues, their expectations and conditions for sharing may not be explicit. When sharing resources more widely, it is important to be clear about the expectations that we have.

By openly licensing resources, clear permission communicated by specific licensing terms has been provided up front so that school staff, and anyone else, can reuse and, depending upon the licensing terms, edit and adapt existing works to best suit their teaching aims and the needs of their learners. These adaptations can also be freely shared with others. Open licences, including the Creative Commons licences, provide educators and everyone else with a clear, simple way to specify how resources can be used and reused, and how the work should be credited.

You use Tes Resources because it provides a bank of education materials created for teachers, by teachers. By applying a Creative Commons licence, you can be clear on just how you want people to use your resource.

 

Creative Commons Licence
This work is licensed under a Creative Commons Attribution 4.0 International License. ​Extracted and remixed from OER Guidance for Schools (2014), by Björn Haßler, Helen Neo and Josie Fraser. Published by Leicester City Council, available under Creative Commons Attribution 4.0

 

You can find more FAQs about Licensing and Copyright here.


Information contained within these pages is intended as general guidance only. This information is not intended to be, and should not be, relied upon as legal advice. 

Which Creative Commons licences can I choose from?

We ask that every free resource uploaded to the Tes site is given a Creative Commons licence. There are lots of CC licences to choose from, but we have decided to offer the three that best apply to your resources.

What are my options?

The licence that is closest to how your resources are currently shared on the site is the Attribution ShareAlike Creative Commons (CC-BY-SA) licence. This means that you would continue to share your resource for free and give permission to others to share it in the same way.

Share alike (CC-BY-SA)- Share and share alike.
Attribution (CC-BY)- Share openly.
No derivatives (CC-BY-ND)- Share, but don't modify.

You can find more FAQs about Licensing and Copyright here.

Why is Tes is not allowing users to make use of the non-commercial variants of the Creative Commons licences?

Tes does not allow users to make use of the non-commercial variants of the Creative Commons licences.

This is because the non-commercial licences prohibit using materials shared under them for reward. Teachers are employed and normally receive a salary.

While Tes cannot give you legal advice on such we are concerned that in these circumstances the non-commercial licence could, on one view, be considered problematic.

If you are concerned about someone reselling work based upon materials you licence under a Creative Commons licence, we suggest using a ShareALike licence or a no-derivatives licence as these licence types will never be able to be sold through Tes.

You can find more FAQs about Licensing and Copyright here.

Information contained within these pages is intended as general guidance only. This information is not intended to be, and should not be, relied upon as legal advice. 

 

How do I use Creative Commons content when creating resources? (images, text, etc.)

All Creative Commons licences require attribution. The easiest way to do this properly is by using a browser plug-in which is available here.

Other restrictions include:

“Non-derivative” which means you may only use the content as it appears and in full (you cannot partially use it, or change it).
“Non-commercial” which means you cannot use the content for commercial purposes (any content with this licence cannot be used for paid resources).
“Share-alike” content may only be included when the resource it appears in is licensed under the same licence as the content being used.

For further guidance on how to attribute material correctly visit: https://wiki.creativecommons.org/Best_practices_for_attribution

If you are using images that do not require attribution, please include a note in your resource stating the source of the image, such as the website where you found it.

You can find more FAQs about Licensing and Copyright here.

Information contained within these pages is intended as general guidance only. This information is not intended to be, and should not be, relied upon as legal advice. 

Where can I find more information about the Tes Teaching Resource Licence?

You can find out more about the Teaching Resource Licence here 

Information contained within these pages is intended as general guidance only. This information is not intended to be, and should not be, relied upon as legal advice.

What does copyright mean for my resources?

It means that you must check that you own the copyright to all content in your resources before you upload them to Tes Resources. If you do not own the copyright, then you must:

-          either obtain the prior consent from the copyright owner to upload them
-          or ensure that you can rely on certain permitted uses under applicable law,

otherwise you could be liable for infringing the copyright of another person  (See “Can I ever quote from or use work created by others in my resources?” for further information). 

You can find more FAQs about Licensing and Copyright here.

A resource on the Tes Resources platform infringes my copyright. What should I do?

Please follow the instructions outlined in our Takedown Policy for copyright infringement claims. The Copyright Policy also sets out information as to what to do if your resources have been taken down due to an alleged copyright infringement.

You can find more FAQs about Licensing and Copyright here.

Information contained within these pages is intended as general guidance only. This information is not intended to be, and should not be, relied upon as legal advice. 

Creating Lessons (Tes Teach)

How do I create a lesson?

Visit the 'Lessons' tab in the left-hand navigation.

Click the 'New lesson' button. This opens the lesson creation tool (formerly called Tes Teach).

On the right side there are a number of ways to search for content:

  • The top tab lets you search Tes resources that you have downloaded or purchased.
  • The second tab lets you search the full catalogue of Tes resources.
  • The middle tabs let you search YouTube, Google, Google Images or Flickr.
  • The bottom tabs let you add your own files from Google Drive or Dropbox.

You can also:

  • add text or URLs directly into the main lesson section
  • upload files directly from your computer.

Once you find what you are looking for simply drag and drop into your lesson.

Don’t forget to add a title and this will save your lesson for later.

How do I share a lesson?

There are two options for sharing a lesson created on Tes.

1. Open the chosen lesson from your 'Lessons' screen. Click 'Play' to start your lesson as a full screen experience. This is useful for presenting your lesson on a projector.

Please note that from this option, you will be able to present all the content including any files from paid-for resources that you have previously purchased.

2. Navigate to the chosen lesson from your 'Lessons' screen. Click 'Share' to generate a URL that you can send to students or colleagues. This is useful for getting students to work through the lesson at their own pace.

Please note that from this option, any recipients will need to log in to (or register for) their Tes account in order to view the lesson. Your students will be able to view all files from paid-for resources that you have previously purchased, however other teachers will need to purchase the resource for themselves in order to view these files. In the meantime, they can skip past these files and move on to the rest of the shared lesson.

What happened to the old Blendspace or Tes Teach?

We've moved all the best elements of Tes Teach onto the main Tes site at www.tes.com/my-resources/lessons.

We hope it's helpful to have all your Tes content in one, easy-to-find place. However if you're more comfortable with the previous version, don't worry - it can still be found at www.tes.com/lessons.

How do I edit an existing lesson?

Visit the 'Lessons' tab in the left-hand navigation. Here you will find a list of all of your created lessons.

To open and edit a lesson, click on the lesson title.

Note that when you edit a lesson, any sharing URLs that you have shared will point to the newest version of this lesson. If you do not want to override the original lesson, please select 'Copy' to make a copy of the lesson before editing the new version.