Resources FAQs

Downloading Resources

  • We understand it's frustrating when you can't download a resource you really need.

     

    First, check that the internet browser you are using to access the Tes website is up-to-date. If you are using an old browser this can sometimes affect resource downloads.

     

    If you're using the 'Download all files' button, check that your computer or device can handle Zip files, otherwise you may need to download each file individually from the 'Files Included' section. 

     

    If you're still having trouble please email the details to us at help@tes.com. Be sure to include the link to the resource and its exact title so that we can help.

  • When you download a resource that contains multiple files you can choose to download all the files at once (as a Zip file) by clicking the 'Download' button to the top right of the resource page.

     

    However, you still have the option to download files one by one. Simply scroll down the resource page and click on the 'Files included' tab where all the individual resource files included in the resource will be listed. Click the download icon to left of the file to download it.

  • If you can't open a resource file, make sure the file you want to open has downloaded completely. The amount of time a file takes to download will depend on the size of the file and the speed of your internet connection.

     

    You also need to ensure that you have the correct software installed for the type of file you are attempting to open. Some of the uploaded files will have been created for specific applications and interactive whiteboards. There are some viewers available, or alternatively there are limited trial versions that you can install.

  • Some authors provide contact details on their Tes Shop pages or within their resource files. They may also include links to their social media pages where they can be contacted.

     

    If you are having difficulty contacting a resource author, please email help@tes.com and we can message them on your behalf.

  • Yes. If you see a resource that you feel is inappropriate you can contact us by clicking on the 'Report a problem' link on the resource page or you can email us directly at help@tes.com. Be sure to include the reason you think it should be removed. 

     

    As we are a community site, we have always encouraged our users to send feedback to each other and to evaluate resource quality through our rate and review system. It is our policy not to edit or change resource files unless they breach our terms and conditions. Resources that do not adhere to our terms and conditions may be removed from the website.

     

    If you believe a resource contains material that you own and that you have not given permission to be used in this manner, please see our takedown policy for details of how you can get in touch.

Buying Resources

  • The decision to allow teachers to charge for the resources they share was made based on feedback from our members.

    We recognise that many people share on a goodwill basis. The Tes website will remain free to join and anyone who wants to upload new free content can still do so.

  • The preview function on each resource page allows you to get a sense of the quality of the resource, to help you decide whether you would like to purchase it or not. The carousel on the resource page expands into a new window when double-clicked.

     

    A one page document will show in the preview. The first page of a two-page document will be shown, with the second page omitted from the preview. The first and last pages of a three or four-page document will be shown, with the middle pages omitted. If a document has five pages or more, only the first, middle and last pages will be displayed

  • Yes, you have the option to add a School Licence (multi-user licence) to the resource. This option appears as a tick box on all paid resource pages, beneath the 'Buy Now' button. This licence covers all the same permissions as the current Teaching Resource License but with additions to allow the purchaser to share the resource with colleagues within their institution. You can view the full terms of this licence here.

     

    At this stage, you will need to download the resource and email it to the colleagues who require it. In the future, we hope to allow buyers to share online permissions with other Tes-registered colleagues directly through the website.

  • When you purchase a resource, we will send you an e-receipt containing our VAT information. If you don't receive your e-receipt, please email us at help@tes.com so that we can ensure you are sent a duplicate.

  • We want you to buy with confidence. If you find that a resource is mis-sold in the description or has a technical issue that’s unable to be resolved we will issue a full refund in the form of a credit to your Tes account for the amount paid.  All we ask is that you make your request within 48 hours of purchase. Click here to request a refund providing us with your username a link to the resource in question, and a constructive review to leave on the resource page. This is an important community service and provides the author with a chance to put the issue right.

  • You will be given the option to enter a discount or voucher code at check-out.

     

    If you come across any problems please get in touch with us athelp@tes.com so we can get to the bottom of it for you.

Bundles

  • If you are having trouble downloading the resources from a bundle you have bought, please follow these instructions.

     

    • Go back to the resource page you purchased from. If you can’t find it through search, check your inbox for the email confirming your purchase which will guide you back to the resource.
    • Scroll down the page until your see 'Resources Included.' You may need to click on 'See all Resources' to view them all if there are a large number included.
    • Click on the 'Download' link next to each of the resource titles to download the files. This will download each file into zip files. These will then be located locally on your device. You can then re-download the resource at any time from the 'Downloads' tab on your left-hand-side navigation menu.

Ratings and Reviews

  • You can rate and review a resource by clicking the 'Review this Resource' link underneath it. If you've downloaded the resource, you can also rate and review it within your 'Downloads' dashboard. If it's a paid resource, you will need to have purchased the resource before you can leave a review.

  • Yes. Once logged in, you have the ability to respond to your resource reviews, connect with your customers and offer support or guidance. You can also keep track of your reviews and add replies within the 'Reviews' tab of your Author dashboard. Remember, all responses are public.

  • We will remove a review from a resource page if we deem that:

     

    • The review is unlawful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise discriminatory
    • The review is based on a customer being unable to access it due to a technical error
    • The review makes untrue claims that are in contradiction to factual information supplied in the description

     

    Click here to report a review, be sure to include the details of the review and why it should be removed. 

Licences and Copyright

  • Creative Commons is a public copyright licence created to support the spirit of sharing for free in an open internet. The use of a Creative Commons licence means an author can give people the right to share, use and build upon a resource that they have created.

    We're always listening to our users’ feedback and we know that being able to download, change, adapt and share resources is a key part of a teacher’s working life – Creative Commons facilitates and protects this process.

     

    You can find more FAQs about Licensing and Copyright here.

     

    Information contained within these pages is intended as general guidance only. This information is not intended to be, and should not be, relied upon as legal advice. 

  • We ask that every free resource uploaded to the Tes site is given a Creative Commons licence. There are lots of CC licences to choose from, but we have decided to offer the three that best apply to your resources.

     

    What are my options? The licence that is closest to how your resources are currently shared on the site is the Attribution ShareAlike Creative Commons (CC-BY-SA) licence. This means that you would continue to share your resource for free and give permission to others to share it in the same way.

     

    Share alike (CC-BY-SA)- Share and share alike. Attribution (CC-BY)- Share openly. No derivatives (CC-BY-ND)- Share, but don't modify.

     

    You can find more FAQs about Licensing and Copyright here.

  • Tes currently offers the CC-BY-SA ("Share-alike") licence as our default. By definition, it restricts reuse of the resource so it is shared in the same way as the original. As all the resources with CC-BY-SA on Tes are shared for free, this means that anyone who reuses them must also share them for free. 

     

    For this reason we do not consider an additional non-commercial licence to be necessary, but are always interested in users' feedback.

     

    You can find more FAQs about Licensing and Copyright here.

     

    Information contained within these pages is intended as general guidance only. This information is not intended to be, and should not be, relied upon as legal advice. 

  • All Creative Commons licences require attribution. The easiest way to do this properly is by using a browser plug-in which is available here.

    Other restrictions include:

     

    • “Non-derivative” which means you may only use the content as it appears and in full (you cannot partially use it, or change it).
    • “Non-commercial” which means you cannot use the content for commercial purposes (any content with this licence cannot be used for paid resources).
    • “Share-alike” content may only be included when the resource it appears in is licensed under the same licence as the content being used.

    For further guidance on how to attribute material correctly visit: https://wiki.creativecommons.org/Best_practices_for_attribution

    If you are using images that do not require attribution, please include a note in your resource stating the source of the image, such as the website where you found it.

     

    You can find more general tips and guidance on sourcing content in our Author Academy

     

    Information contained within these pages is intended as general guidance only. This information is not intended to be, and should not be, relied upon as legal advice. 

  • You can find out more about the Teaching Resource Licence here. It applies to our paid resources and some older free resources predating the introduction of Creative Commons licences to Tes. 

     

    Information contained within these pages is intended as general guidance only. This information is not intended to be, and should not be, relied upon as legal advice.

  • It means that you must check that you own the copyright to all content in your resources before you upload them to Tes Resources. If you do not own the copyright, then you must:

     

    • either obtain the prior consent from the copyright owner to upload them
    • or ensure that you can rely on certain permitted uses under applicable law
    • please familiarise yourself with our updated content standards and guidance on licensing along with our terms,

     

    otherwise you could be liable for infringing the copyright of another person  (See “Can I ever quote from or use work created by others in my resources?” in our Copyright FAQs for further information). 

  • Please follow the instructions outlined in our Takedown Policy for copyright infringement claims. The Copyright Policy also sets out information as to what to do if your resources have been taken down due to an alleged copyright infringement.

     

    You can find more FAQs about Licensing and Copyright here.

     

    Information contained within these pages is intended as general guidance only. This information is not intended to be, and should not be, relied upon as legal advice. 

Tes Elements

  • Please visit our Tes Elements FAQs here.

Creating Lessons (Tes Teach)

  • If you are having trouble downloading the resources from a bundle you have bought, please follow these instructions.

     

    • Go back to the resource page you purchased from. If you can’t find it through search, check your inbox for the email confirming your purchase which will guide you back to the resource.
    • Scroll down the page until your see 'Resources Included.' You may need to click on 'See all Resources' to view them all if there are a large number included.
    • Click on the 'Download' link next to each of the resource titles to download the files. This will download each file into zip files. These will then be located locally on your device. You can then re-download the resource at any time from the 'Downloads' tab on your left-hand-side navigation menu.
  • There are two options for sharing a lesson created on Tes.

     

    1. Open the chosen lesson from your 'Lessons' screen. Click 'Play' to start your lesson as a full screen experience. This is useful for presenting your lesson on a projector.

     

    Please note that from this option, you will be able to present all the content including any files from paid-for resources that you have previously purchased.

     

    2. Navigate to the chosen lesson from your 'Lessons' screen. Click 'Share' to generate a URL that you can send to students or colleagues. This is useful for getting students to work through the lesson at their own pace.

     

    Please note that from this option, any recipients will need to log in to (or register for) their Tes account in order to view the lesson. Your students will be able to view all files from paid-for resources that you have previously purchased, however other teachers will need to purchase the resource for themselves in order to view these files. In the meantime, they can skip past these files and move on to the rest of the shared lesson.

  • We've moved all the best elements of Tes Teach onto the main Tes site at www.tes.com/my-resources/lessons.

     

    We hope it's helpful to have all your Tes content in one, easy-to-find place. However if you're more comfortable with the previous version, don't worry - it can still be found at www.tes.com/lessons.

  • Visit the 'Lessons' tab in the left-hand navigation. Here you will find a list of all of your created lessons.

     

    To open and edit a lesson, click on the lesson title.

     

    Note that when you edit a lesson, any sharing URLs that you have shared will point to the newest version of this lesson. If you do not want to override the original lesson, please select 'Copy' to make a copy of the lesson before editing the new version.

  • If you are creating a lesson as a form of a private playlist for your own use in the classroom, you should have the same freedoms as you would when making any projects for in-school educational use. However, if you have made your lesson public, please be aware that items within it may be protected by copyright - just as they would be if you included them in a blog or a lesson plan you would share with your department. 

     

    Information contained within these pages is intended as general guidance only. This information is not intended to be, and should not be, relied upon as legal advice.