Customer Service Exceptional Skills BundleQuick View
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Customer Service Exceptional Skills Bundle

5 Resources
This bundle has some great activities for introducing customer service skills to learners. It includes: - 30 Slide Customer Service Powerpoint - Customer Service Skills Worksheets and Activities - Telephone etiquette Roleplay cards with message template - Complaint resolution using the TACTICS method Files have been provided in both pdf and editable versions.
ASDAN CoPE Unit 2 Citizenship Community Challenges Complete Teaching ResourceQuick View
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ASDAN CoPE Unit 2 Citizenship Community Challenges Complete Teaching Resource

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Complete teaching resource for the ASDAN CoPE units. PowerPoints and worksheets for Unit 2Citizenship and Community. Everything you need to deliver this unit. Worksheet can be used in the portfolio as evidence. PowerPoints guide the learners through the lesson. Other units available. Bundles available. Download the zipped file containing four PowerPoints and one worksheet to complete this unit for the ASDAN CoPE award. Created by outstanding-rated teacher and curriculum lead with 30 years experience, trained by the ASDAN examination board. Save hours of preparation time!
Customer Service Skills Worksheets and ActivitiesQuick View
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Customer Service Skills Worksheets and Activities

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These worksheets are an excellent way to start learners thinking about customer service and the role it plays in the business. They contain definitions and brainstorming activities as well as written work activities that capture personal experience with thought provoking questions. They lead up to providing good examples to produce roleplays with. Additionally there is a self analysis survey for learners to complete. It is titled 'Customer Service Self analysis for your and your centre' (Daycare) I have used these resources when teaching early childhood educators, retail staff and other service industries. The resource includes answers and are available in both pdf and .doc format for editing purposes if required. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
Communication skills in the Workplace BundleQuick View
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Communication skills in the Workplace Bundle

14 Resources
Your students will find these lessons engaging, fun and interactive. This bundle contains essential communications skills for the workplace and classroom. Worksheets, activities and Powerpoint Presentations that are fully editable. Included: Active Listening Assertive Communication Complaint Resolution Conflict Management Styles Customer Service Skills Worksheet Feedback model Giving verbal instructions Goal Setting H&S Values Time Management Teamwork No preparation is required.
Plumbing Project Booklet - ConstructionQuick View
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Plumbing Project Booklet - Construction

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A student booklet designed for a plumbing project that can last 15 lessons. Copper pipe plumbing a letter or number. Soldering, pipe bending etc Each page has tasks which are linked to the teaching powerpoint and the practical lessons are also broken down inside so students understand what they need to do. At the end of each page their is an option for the students to self access against a pre-set criteria and this is linked to a quick and easy teacher assessment. Can be used as a small introductory project to a construction course or a different DT project for KS3 and 4
Summarising non fiction text and articles - Powerpoint and WorksheetsQuick View
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Summarising non fiction text and articles - Powerpoint and Worksheets

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This 15 slide powerpoint training presentation shows learners show to summarise text. This is an essential skill that takes practice to master. The resource also contains worksheets that complement the presentation. Files are available in pdf and ppt editable format. Presentation Content: What does summarising mean? Strategies to use when summarising – Nutshell method What Not to Summarise Task 1 – Write a summary about yourself Task 2 – Summarise a passage – example answer provided Task 3 – Group Activity – summarise an article ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
WELCOME BACK TO SCHOOL BANNERQuick View
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WELCOME BACK TO SCHOOL BANNER

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WELCOME BACK TO SCHOOL BANNER - CLASSROOM DECORATION Making a class banner is a fun activity to start a new school year with new students! Students can write their names and enjoy coloring the cartoon characters, cut and string or glue them together then hang them around the classroom! There are 2 different designs: -Black and white (for students to color and write their names.) -Colors (only write their names then ready to hang around!) Subject: Visual Arts, For All Subject Areas, Back to School Grade Levels: PreK, Kindergarten, 1st, 2nd, 3rd, 4th, 5th, 6th Resource Type: Activities, Printables, Posters
Growth MindsetQuick View
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Growth Mindset

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GROWTH MINDSET BANNER - CLASSROOM DECORATION Making a class banner is a fun activity to start a new school year with new students! Students can write their growth mindset and enjoy coloring, cut and string or glue them together then hang them around the classroom! There are 2 different designs: -What will you do to challenge yourself? -I can do and I can’t do yet! Subject: Life Skills, Critical Thinking, Back to School Grade Levels: 1st, 2nd, 3rd Resource Type: Activities, Printables, Bulletin Board Ideas
English Language Bundle - ESOL / ELS English as a second languageQuick View
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English Language Bundle - ESOL / ELS English as a second language

11 Resources
Separate resources that can be used as icebreakers, warmers, parts of lessons, and in some cases whole lessons. Developed for Adults. Business emails - 20 page e-book The Verb 'To Be' simple present Future tense diagrams and activities Homophones Synonym and Antonym worksheets and activities Present and past tense irregular verb game Things in Common Icebreaker Giving good verbal instructions Small Talk Presentation - Interactive lesson
Asdan Roadwise BookletQuick View
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Asdan Roadwise Booklet

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Asdan Roadwise evidence booklet designed for units: 5A3, 5A4, 5A5, 5A6, 5B2, 5B4, 6A1, 6A3, 6A5, 6A6, 6B3
Workplace Essential Skills BundleQuick View
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Workplace Essential Skills Bundle

18 Resources
This covers essential skills to have and build on in the work environment. Assertive Communication Preparing an Elevator Speech Complaint Resolution methods Conflict Resolution Problem solving in relation to projects and workplace issues Customer Service Skills worksheet Email Communication Ethics and Workplace Dilemmas Giving and Receiving Feedback Goal Setting using SMART goals Health & Safety Identifying your Values individually and as a team Writing Standard Operating procedures (sops) Teamwork Microsoft Powerpoint
Foldable how to wire a  3 pin plug with student sheet and charge/current calculations with answersQuick View
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Foldable how to wire a 3 pin plug with student sheet and charge/current calculations with answers

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Engage your students as they learn all about to wire a 3 pin plug as they create a foldable plug . This can be used to explain electrical safety. The resource is idea and means every student can have a fully wired plug in their books. A student worksheet with extended answer questions is also included along with a teacher answer sheet. A two page sheet containing calculations for charge, current, voltage is added to support mains electricity topics along with a answer powerpoint that goes through each question and explains how they should be completed. This contains foundation and A* style calculations. The resource could be used over 3 lessons for it to be fully completed.
EPQ RESOURCES 2023-2024Quick View
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EPQ RESOURCES 2023-2024

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This resource pack assists students in structuring and delivering a comprehensive, high-quality EPQ project which sets out their research with outstanding results. This pack includes high-quality resources that are designed for students setting out their work in a dissertation style. 1 - 2023 / 2024 CANVA 5,000 WORD ESSAY TEMPLATE . This resource can be used to clearly display the 5,000 - 5,500 write up required by each student completing their EPQ qualification in an engaging, innovative and informative way. 2- 2023 / 2024 EPQ PRESENTATION TEMPLATE . This template provides an easy to adapt and complete template, and ensures that all information required to achieve high marks is included and professionally formatted.
Electricity in ConstructionQuick View
Ga3hillGa3hill

Electricity in Construction

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This session is aimed at covering electricity when covering the topic of Health, safety and welfare in construction. This is ideal for levels 1 or 2 for all trades and all learners studying some sort of health and safety.
Guttering Carpentry and Joinery Maintenance PlumbingQuick View
Ga3hillGa3hill

Guttering Carpentry and Joinery Maintenance Plumbing

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This is a presentation on types and components of guttering. This would be perfect for Plumbing or Joinery sessions. I have used the session a couple of times and has gone really well. Includes game, plenty of pictures, links and professionally put together.
Ladders Health and safety at work full sessionQuick View
Ga3hillGa3hill

Ladders Health and safety at work full session

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This is a whole lesson including a presentation, hand out, activity and quiz on the topic of ladders. This session is perfect for vocational sessions such as construction. I have taught this session many times as part of the Health, safety and welfare unit in further education. Includes Simpson picture to discuss what they are doing wrong as well as links to videos. Be sure to take a look at my other health and safety related sessions.
Aluko Sayo Enoch Teaching Career Support VideoQuick View
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Aluko Sayo Enoch Teaching Career Support Video

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“Education is the passport to the future, for tomorrow belongs to those who prepare for it today.” “Your attitude, not your aptitude, will determine your altitude.” “If you think education is expensive, try ignorance.” “The only person who is educated is the one who has learned how to learn …and change.” It’s not what you have in life that matters, but who you share your life with. The people who lift you up, push you forward, celebrate your successes. Dreaming big is important for yourself, but even more important when you do it for others.